Zaxby's

I came to Zaxby’s on January the 31st around 6pm. The young man I think his name was Hunter outside was very professional when taking my order. I like the whole new setup aside from the Chick Fl A feel. We don’t have a Zaxby’s in Michigan where I’m from. I’m in the service so I’m not use to places in fast food giving discounts which was also a nice gesture. The young man also thanked me for my service which was the top of everything overall. It’s nice to be appreciated. I will choose Zaxby’s as my go to chicken joint while I’m down here.

I've now been to this place two times, both times i used the drivethru. I ordered the Cajun Club meal both times and both times the chicken was cold! This time I pulled to a parking spot to call the store. I thought, maybe with the chicken being cold both times, it was supposed to be. Turns out, it's not supposed to be. The manager had them replace my sandwich. It was delicious! (And the fries are awesome!!) I'm glad that the manager made things right, but this really shouldn't keep happening in the first place. Will I go back? Yes, but will probably dine in next time, maybe it'll be right on their first, next try.

Got in line like 30 mins before closing, and got to the order screen at 9pm... First off, it should never take that long just to order your food at a drive thru. Second, it was just me and one person behind who waited that long, but Blake, who is somehow a manager, inhumanly refused to take our orders and made us leave. Seriously? If you guys weren't taking so long, for whatever reason, we wouldn't have had to pull up to the order screen at 9pm. That's on you, not us. Also, it's not like we pulled up seconds or a few minutes before closing. We literally got in line long before you closed. So because of that, to not even have the common courtesy to take the orders of the last couple people who actually waited in line, is pathetic. For anyone reading this, go right down the road to Chick-fil-a. They'll actually treat you like a human being.

Honest Review — I’m only reviewing the Big Zax Snak, since that is what I got today. After trying their competitors (Raising Cane’s), I can say that I was disappointed. The chicken was very dry and though to chew, the fries were ok, good seasoning but a little saggy, the Texas toast was just meh. They do; however, have a big selection of food and salads. Great prices! I don’t mean any disrespect to Zaxby’s, but Raising Cane’s chicken fingers are by far my favorite, hands down. **Update** Thank you for replying back to my review, I’m unable to private message you from here, but I appreciate your response.

I don't know if i am the right person to give a review of this place because i know i will biased since i am a fan! I eat at Zaxby's every week, often more. I come to this place for the following reasons, the food, the ambiance, and the service. I always order the same thing every time and it is consistently good! I like their "wings and things", traditional, with the "insane" sauce. If you like you wings really hot, you come to the right place since many chicken joints have hot wings that aren't even "hot". This one is! I like Zaxby's also because their stores are clean (esp. Gulfport, MS Zaxby's) and nicely themed and their servers are neat. These are something you don't see often from places this price range. Then, lastly but not the least, i like to eat at Zaxby's because i get really good "value for money". I always have a plateful of food that i can eat and enjoy in a casual setting. I will be coming here often.