Purple Sands Chinese Restaurant

I have ordered from purple sands many times via Menu Log. ( thusly I'm unable to speak to face-to-face customer service) Each time the food has been well presented; great care was taken in the packaging. It arrived quickly (still piping hot) The food was excellent, fresh well prepared , I would highly recommend anything with prawns. The reviews on here talking about the food, are so far removed from my experience I suspect some kind of shenanigans.

I found an ant in my rice and a piece of plastic in one of my dumplings. The special fried rice that I had nearly made me throw up after a single mouth full. Our waiter wasn't very friendly with us, but as soon as someone who even looked remotely Asian walked in he was the friendliest person in the world, speaking English with ease. It took over 45 minutes for one of our meals to arrive. When we went to pay it took them about 10 minutes to find our bill. The food was way too expensive for what it was, nearly $90 for two people. Over all, I would say it was one of my worst dining experience that I have ever had. If you have the choice do not go here.

The home delivery was extremely slow. We are 2.6km from the resturant, the delivery took 1hr20 mins. Surprised me. The receptionist said, the driver arrived late on the day, but should they have an alternative option rather than just keeping customers waiting? Plus, the receptionist lady was not very friendly. We have ordered many times, but this time disappointing.

Rude behaviour of the lady manager at the counter. Not at all customer friendly. Another thing, We had ordered veg fried rice for take away and without asking us- Egg fried rice was being given to us. When we opened the box at home, couldn't get that how can it be taken in such a for granted way. If a person has ordered vegetable fried rice means rice with veggies not with egg. Will never recommend this place to anyone. Bad experience and poor hospitality.

Upon entering, we didn't feel like we were welcomed clients. The atmosphere is more like, we're successful already, so we don't really need your business. Our waiter advised us to order quickly as it was going to become busier. She tried to make us order more, saying that what we ordered wouldn't be enough for 8. We stuck with our choice, and she looked disappointed that we didn't add more. We waited over an hour, and so I approached the desk to ask them about it. They said, yes, it's been busy with phone orders. Not at one point did they simply say 'sorry'. Instead, they justified their situation by stating that everyone in the restaurant has been waiting. The owner approached us at the end, and was unwilling to listen to my wife's perspective - talking over the top of her. I asked him to let my wife finish what she was saying before cutting her off. He reacted by yelling at me, pointing at my face and saying 'don't tell me what to do!!!!' I told him we would leave him a negative review online, and he said 'Go ahead, I am selling the business anyway!' We enjoy supporting businesses where customer service is a priority, and not an afterthought. With so many options in Melbourne to eat, we prefer supporting businesses who appreciate their customers.

Ordered through Menu Log, after an hour contacted Purple Sands. They said food had left. Half an hour passed, contacted them again. They said they'd give us a 30% discount off the next order. Another 30 mins later and still no food. Never ever order from this restaurant! The service is absolutely appalling! Menu Log take note! I'd be delisting this restaurant. Btw, this is the second incident so we had given them the benefit of the doubt after the late delivery!

Had a lunch here this afternoon. The manager/boss yelled at three different table of customers. I couldn't understand what their conversations were. But it seems that was because of their waiting time of the food - most of the customers needed to wait for over 30 mins. for the second round of food. I just wanted to relax and have a lunch before going home. I won't come back again.