Sonic Drive-in

Unwilling to work with me as there customer. I ordered a grilled chicken sandwich The buns will mushed and soggy I ordered two large tater tots one tater tot container was not fully filled but both potato containers had mushed and crumbling tater tots. I ordered a large milkshake a marker down as a medium when I told him their mistake they fought me on it saying that's what you ordered and that's what we gave to you. When I still refuse the small medium after they gave it to me they took it back inside which is a health code violation any restaurant worker wants us handed out to a customer it cannot be token back. Service is terrible. When I pull up into there kiosk or their stall they said their stalls were closed unless you're picking up an order. Their medium cups compared to that a large look like a small. The menus are accurate to a current Sonic menu. They tried to get me to leave by them saying have a good day trying to avoid their mistake and on the milkshake that I ordered it was supposed to have whipped topping and a cherry on it once I got a large still didn't have the wood topping or cherry. And they are slow to take your order and I'm making it clear what you ordered. The atmosphere of that Sonic is hostile the workers are hostile food quality terrible customer service quality horrible. Employee was mean and hostile. This was the worst experience that I've ever had at a fast food restaurant ever. And I'm on vacation trying to enjoy myself. If I could I would give them zero stars. I get better customer experience from your competitor McDonald's. Even the bad experience I had with Burger King years ago is not as bad as this experience.

Dismal. I used to love Sonic, and when this place was open a few years back I was very happy. I know every Sonic in Kentucky where I grew up was amazing, so this one should be too....... But this location's lackluster employees and their lackluster service have really brought down it's quality. The food looks horrible, as if slapped together by someone paying attention to something else. Now, I give 3 stars based upon their ice cream... It was delicious. I only ordered the hot fudge sundae from drive thru, and it was perfect. The drive thru is excruciatingly time consuming. It would be faster to dine-in probably, not sure though, if that's even available. All the cues outside have been disabled, so gone are the days of doing that and ordering with someone bringing your food out to your vehicle. Please Sonic of Henrietta, see this and fix it. I'm sure there are plenty of customers willing to return if you can improve to the level of your counterpart Sonics in the south and Midwest, they are truly amazing.

I waited in a parking spot on the side for 20 minutes until I was told that they don't work. So I got in line which was another 10 minutes. When I got to the speaker I waited 10 minutes gave up. I then drove to the window and was told it would be at least another half an hour of waiting to order. Thanking me for my comment will not bring me, those I know and people who read this back to you.

I wish I could give it zero stars! This location is SO GHETTO!!!!!!!! I asked for extra sauce and CRYSTAL slammed the door in my fac before I could even finish my sentence, she has a very nasty, miserable attitude, was not welcoming at all. Sounds like she needs some training in customer service! The food is either over cooked or undercooked, they told me they don’t have orange juice when I just ordered orange juice a few days before that. This location needs either all new staff who WANT TO WORK, or just be shut down. Absolute trash customer service. 10/10 DO NOT RECOMMEND!!!!!!!

Normally I’ve had good experiences and food from this location. Today was not one of those experiences. From the time I pulled in the drive thru line to the time I got my order I spent 30 minutes in line, including about a 10 minute or so gap where no one was taking any orders at either drive thru speaker. I was told by Curtis to please wait, then no one came back to the speaker and the car next to me sat there as well and wasn’t placing an order. When I finally was able to place my order and get to the pickup window, and after I paid while waiting to get to the pickup window I was informed by Curtis that they had no milk and would I like something else instead? I politely said no thinking they would refund me for the milk which they never did ($1.59) The chicken slinger sandwich I ordered was very lackluster in quality and in toppings. I could tell they were short staffed as I could only see 2 different people working while waiting at the pickup window, however there may have been more that were not in sight. The only reason I give this a 2 star rating was the pretzels, onion rings and banana shake I ordered were good. I understand there’s a labor shortage everywhere and were still dealing with Covid 19, but to sit in a drive thru idling for 30 minutes with gas closing in on $5 a gallon is unacceptable, especially when there are many other options that are more efficient and better quality food. This experience will definitely make me think twice about coming back to sonic in the future.

The drive thru took 20 minutes. My large drink had a tiny bit of ice. We all know Sonic ice is part of the draw. The person working the window never said hi or thank you. The chicken slider roll was burned. The corn dog and onion rings smelled and tasted of old grease. Waste of time and money. Tossed it in the trash