Chipotle Mexican Grill

We stopped to visit friends in this town when coming back in from the Keys, and were glad to find a Chipotle here because we eat vegan and were very hungry. The food was delicious like every location. There was plenty of seating and we enjoyed the outdoor area because the weather was so nice. The only con was the men's restroom had a weird location in the store, to when the store got really busy it was hard to access because people were standing all around it and I was afraid to hit somebody with the door coming out.

Food is prepared behind a glass partition. You select the items you want. Food is slid down a metal shelf and 3 servers add your choice of food. They bag your food, so you have the option to dine inside or take your order to go. Then the cashier is conveniently at the end of the line. They give you a cup, and you go to the drink dispensary and prepare your drink, pick up plastic utensils, napkins and straws. Choose any table. Food is served on aluminum foil or pan.

I work in the same shopping center. So I understand that we get pretty busy around here. That's why I give my order and extra 15 minutes before you even picking it up. The girl who was trying to look at my order just walks away and I have to explain to somebody else what is going on.. then when they go through my email and my receipt and my credit card charge to see that I actually did place an order, nobody says anything and so I wait another 5 minutes of my lunch break, to see if someone's going to make the burrito that I ordered and then they look at me like oh we're making it now.. I'm sorry if that's kind of hard to believe when the people who are standing there are making bowls which is not what I ordered ..if you have an upset customer I think that you should address them first because I came 15 minutes after the allotted time that they said it was going to be ready in the first place. It had been a while since I even there, and now I remember why

The ongoing pandemic has definitely taken a toll on a lot of businesses and public places since a consumer's mindset to buy anything outside of essentials or to visit a public place like a park or beach, has crippled down significantly. Now by living with what has become the new normal, it is commendable on how these businesses and public places continue to remain open and cater to the general public by following the safety standards. It is now all the more important that we as customers, support these heroes during these dark hours to mankind. We were visiting Everglades and wanted to do a quick grab for our lunch and we stopped by this place in the morning. They looked quite busy and had customers completely buzzing in and out. Luckily, both the staff and customers were still maintaining social distancing and wearing masks and there were no in-house eating but the outdoor dining was open. In my 6 years of eating at Chipotles across the US, I’ve never seen a Chipotle kitchen packed with staff like this location was. We got ourselves two boxes and were our way out after a quick checkout. The food was good and was to the standard of a typical Chipotle but the packaging was bit loose on one of the boxes that we had some sauce leaking out of it, by the time we opened it for lunch.

Sadly this place has gone downhill. There is always an issue with every pickup order. Items like chips or guac are missing (Yes I should check before I leave). The disrespect of putting four pieces of meat when you pay for double. The guac is all brown but of course since it’s for pickup they avoid you and put whatever since they aren’t seeing your face. I love getting the leftovers and food that’s been out for a while! Don’t bother going after 7pm they try to stretch the food as long as they can to avoid cooking or getting a fresh batch. It’s disgusting and the taste of the food is a hit or a miss. Long time ago saw a girl severely sick grilling the meat. Poor her and being understaffed. Find another location!