Baskin-robbins

So my 74-year-old grandmother loves this place is waffle cones with rocky road. She called them an hour ago and asked if they had waffle cones available, the lady on the phone told her she was getting ready to make some they would be ready in about 15 to 20 minutes. My grandmother goes up there an hour later and was told that they don’t have any waffle cones and when my grandmother explained to the young man that the girl had told us an hour ago she was making waffle cones he replied with well she didn’t make them. My grandmother then asked for a manager, Patrick told her they no longer have one. On top of that, all the little young girls in there were giggling about the whole situation. Pathetic, will never be going here again

Stopped in a couple days ago. I was told the freezer went out and all they had left was what was in the display freezer. My kids ordered two of the turtle creature creations and for some reason the employee kept making one of them as the shark creature creation after being corrected at least twice. When we got the ice cream, the edible creature creations were both freezer burnt as well as one of the ice creams that one of my kids got. All around terrible experience.

There was 1 car in line in front of us. We pulled up and waited 2 or 3 minutes before the car in front of us was finally greeted. They placed their order in about 30 seconds and pulled forward. I was greeted and asked to hold. I was preparing to order and there were no flavors listed. When I mentioned this she replied that they did not post them that day. I asked what flavors they had and was told to wait and she would read me off a list of flavors. I decided that I would shop elsewhere. I was trapped in the line for about 3 more minutes as she did not provide utensils to the car in front of us until he honked his horn 3 times. I will not be back! This was a terrible experience. I worked fastfood for 7 years and I understand that sometimes it gets busy and there is a bit of a wait, however this was not the case. I will never be back to this Baskin Robbins again!