Mcdonald's

I know what to expect for what I am about to pay for but sometimes it's a simple stop and a necessary poor dietary choice. I am routinely confused and disappointed by the service. The person at the pick up window is typically very friendly and I appreciate the effort made by employees there. Ordering is typically less customer friendly, however. I feel pressured to order quickly and usually don't get a thorough ordering experience. Today we had missing food items and one kid's meal was missing a toy. For the amount of automation that McDonald's has incorporated into their meal preparation I would expect to rarely see a mistake, but to my amazement, more than half of our trips to McDonald's results in frustratingly eating something that I didn't order or having to apologize to my children. I get it... I paid $17 for 4 meals. I just need to lower my expectations.

Overall this McDonald’s was very nice. It’s certainly new and modern looking, but relatively clean. The restaurant uses self-serve stations, which take a long time to navigate but allow you to pretty much custom make your entire meal. It’s not confusing, but it is a lot longer than just having somebody take my order. Overall a good experience.

On December 4th my daughter-in-law along with her two young children ages 2 and 3 were locked out of their car. They were waiting on the police to come help them get in their car. They purchase food and asked if they could just wait in the building until the cops came. None of them had coats or hats and it was cold. They were told NO. I understand the pandemic issues and concerns but how about empathy for a woman and her two small children who were actually wearing mask at the time.

The drive through was pretty fast, but the food was bunk. The fries tasted like they had been sitting for awhile or maybe cooked in extra old oil. They were reminiscent of next day fries, you know, the fries you forgot you left in the car last night. Also, the coffee was terrible. It tasted like they got distracted and ran the coffee even though they only put in half the usual amount of grounds, or maybe re-ran the same grounds. I normally enjoy mcdonald's, but today I feel like I wasted $13. 😢