Tropical Smoothie Cafe

AVOID THIS LOCATION!! TERRIBLE SERVICE and sub-par standards. I ordered takeout on their mobile app and the pick-up time was 4:01 pm. I got to the location and sat for 20 minutes and waited, because they forgot to put my order out on the pickup shelf. They had only put my smoothie out. No one greeted me, spoke to me, or would even make eye contact with me the entire time I waited. I finally looked behind their counter and saw a bag that I’d assumed might have my food in it and asked if it was my order. Sure enough it was, but they’d set it aside on a table and forgotten it completely. I had to practically yell at them to even get their attention, but everyone else in the store was being greeted and catered to. It was like I was invisible. I don’t have any reason to honestly believe this was personal, but they personally made me not want to give them my business ever again. There was no apology from the worker that gave me my food. They acted like it didn’t matter. I ordered the 3-cheese quesadilla with chicken and there’s an entire side of the quesadilla that doesn’t have any chicken on it at all. Also, I got the banana chai smoothie and it had a bunch of unchewable hard pieces in it. These are items I regularly get from this location and I’ve never had this kind of experience before. I love tropical smoothie cafe, but this was a wack experience all around. This all happened today, the day I’m posting this, for anyone in management, or corporate, that hopefully sees this. I placed my order on June 13th, at 3:46 pm and was supposed to have it by 4:01 pm.