Fiesta Ole

To: You Seriously the worst place. I waited 25 minutes in the drive threw for awful service and cold food. But that's not the worst part. My medium fry was a total of about 10 fries. I get people mess up, but when I messaged them on Facebook with a picture to let them know I was completely ignored message after message. I then comment on their posts with a screen shot of the picture and the ignored messages and they deleted them! Seriously how awful. Do not recommend at all.

I am a devout Fiesta Ole patron. Sometimes it’s hit or miss on speed or even customer service, but the food is pretty much what it always is. After today though I am done with the Skyline location! I asked specifically if there was ranch for my salad and she said yes, but when I got home there are packs of hot sauce (that I didn’t ask for) and zero ranch. I called and spoke to a guy and he was apologetic and nice, so that was cool but then I start eating my salad. Hamburger wayyy over cooked, so much so that I had to take some out because it was inedible (dogs got a snack from it) and the tortilla bowl thing was stale. I usually love the taco salad but this one just had a strange taste to it so I didn’t eat it. So no ranch, over crooked and inedible hamburger, stale tortilla bowl, and different tasting salad has made this my last visit to the Skyline location. Maybe I’ll give em a shot in a few months once mgmt takes care of their priorities, but I think I’ll stick to the other locations.

Requested 5 Soft Flour Tacos with sour cream and extra sour cream. Well I got charged for the sour cream and extra sour cream but you could barely even taste the sour cream in the food. So much for getting what you pay for. Also, I ordered a soft bean burrito no enchilada sauce and add sour cream. Got charged for the sour cream, well guess what? No sour cream whatsoever. So I guess that's the way that they are keeping their inventory control under control by screwing the customer out of what they pay for. I used to manage for the company several times for the owner that is not there anymore and I won't go into details about why he's not there anymore. He would be appalled if he knew how his company is being run into the ground now. No wonder why Fiesta 'Ole is not doing very well anymore. It's a shame because it used to be one of my families favorite places to eat. But now they don't want to eat there and when I order food for them from Fiesta 'Ole they know that it's going to be made wrong. Word of advice for you Fiesta 'Ole. Get back to doing the things that made the company what it used to be when Brian Olsen was the owner because he ran a tight ship and made the business grow. Don't keep running it into the ground because eventually you're going to run out of customers that will do business with your restaurant and you'll be left wondering what happened. If I could give you 0 stars right now I would have done so because every time we come there and get food it is made wrong and we end up getting charged for all the extras that we don't get.

If I could give 0 starts I would, I went in today 1/26/2021 and was treated so badly by the manager for simply asking for something not normally asked for I guess. She was rude yelled "what" at me, rolled her eyes and made me feel like she just did not want to serve me or as if I was bothering her. I will not be back since this place obviously doesnt care about customer service.