Wendy's

Very poor. Order was missing half the food. Called and was told the order would be fully replaced. I told them that wasn't necessary but the manager insisted. I agreed to come the next day. She wrote all my information down. The next day I arrive and requested to speak to them manager on duty. The GM presented herself and asked how she could help (defensively). I stated I had spoken to a manager the previous day and she took my information down. I gave her my name. The GM said we don't do that. She asked what was wrong with my order and I stated half my food was missing from the previous day and had to go to another establishment to buy more food (Wendy's is 20 minutes away). The GM said they don't replace full orders only what's wrong. I said no problem half doesn't help and I'd contact corporate. She said fine I'll replace it this once. I said that it wasn't necessary and I would just leave. She insisted so I waited. I waited approximately 20+ minutes for my food. During the entire process she was very rude and cut me off several times. I used no swear words and tried to be very polite because I didn't want my new order messed with. Customer service is terrible, orders are always wrong. They blamed it on having to hire new people constantly. Very unprofessional.