Panera Bread

We like to stop by Panera Bread a couple times a month. Usually good fresh food. Our service at the counter was excellent. Channel was friendly and professional. We were disappointed how long it took to get our frozen drink. I had to get up 3 times to ask for it. It's like they forgot about us... several times....

Filthy. The store was not busy tonight, but all the tables were dirty. Had to clean a table myself. 5 staff stood at the window where you get your food, talking with each other and looking at their phones. I asked for salt and one told me to get it myself. Sweepers had fallen on the floor and blocked the way from the soda area. $18 for a full sandwich, bowl of chicken noodle soup and a tea. I could have eaten at a higher end restaurant; I won’t be back.

I am currently in isolation and wanted to ensure that I order food safely from restaurants to keep myself and others safe. From Panera bread I ordered a Turkey sandwich, chips, and a frozen strawberry lemonade. My delivery from Uber came quickly and was packaged correctly. My issue is not with Uber, it’s with Panera. Upon opening my sandwich, which was packed tightly and sealed, I saw a long brown piece of hair tucked in my sandwich. I was immediately disgusted and was not able to eat the sandwich. Now I don’t have lunch. I had also asked for extra onions and pickles. I got the extra onions but did not get the pickles. I no longer trust this location for delivery.

Ordered a cinnamon crunch bagel. Had it delivered. And guess what??? They got it WRONG!. The only thing they had to do was pick out the correct bagel from a labeled bin and slice it; Not toast it, smear it. Just cut and put in a bag and have the delivery guy drop it off. I called the mistake with order line and they didn't answer the phone yet called the order line and someone picked up. No apologies only offer was a refund, in 7-10 days!!!! Really!!! I think the least anyone could do when tasked with a job of getting someone's order ready is to get it right. I have yet to meet anyone who loves to have their order messed up. I think meal prep workers have a very important job of getting the order correct! Yet it seems they are not very concerned with their main task. thanks for ruining my morning!!

I ordered a large order for a company meeting and quite a few items were missing or wrong. I called the store to get some help and the manager, Zack, was incredibly kind and helpful! He is issuing us a refund for all the items that were missing or wrong and sending us some coupons to make up for the mistake. Thank you for the swift action and fantastic customer service!

Tried Panera Bread at this exact location twice last week. I thought everything was tasty, so I thought. I've been dealing with food poisoning since last Friday 05/20/22 and it's horrible!! I can't keep anything down. Thank you but NO THANK YOU Panera Bread. My friend girl also was sick, but not as bad as I am now 😒

Usually I had good experience at Panera locations. It has many options for food. The staff here is friendly, but every time I have visited, I always had to remind them to refill coffee, hot water cans. I had to ask them to refill milk as well. Most of the times I don’t see this location being very busy either. Maybe they can work on that.