Shake Shack Kop - Outside Of Mall

This is not a fast food place. We waited a long time to order and we waited a long time to get our food. Also because people can call in their orders you don't really know how many people are ahead of you. Since you have full view of the kitchen you can see the staff all looks busy. Our burgers were delicious but waiting was no fun.

I’m not sure what to rate. Shake Shack was on Fast Foodies and my daughter and I were planning to go tomorrow to try it. But, after reading many negative recent reviews we are choosing not to try. It’s a shame for the concept is great and the food at one time was really good. It sounds like a serious management problem and needs to be resolved. Until I see recent very positive reviews we will not try in any way. There was a review stating a fight broke out in your establishment. I will never take my daughter in an environment with such a history. What a shame. You have a good concept but extremely poor management.

Every time I go, there’s always a wait so I’ve taken to ordering online ahead and picking up. When there’s inclement weather and no outside seating, inside tables get snapped up quickly. While this is annoying it’s a testament to how many people love the old school classic American fare you can get here. The fries are thick crinkle cut which is not my favorite but they are usually if not always crispy and well salted. The burgers are thin patty and tasty (though sometimes more “well-done” than I prefer). The topping options are fresh and tasty. The shakes are thicker than most and completely YUM (they offer malted shakes as well and may contain egg). My son, who doesn’t care for burgers, has gotten the chicken nuggets and grilled cheese. Both taste like they are made with quality ingredients. I love that they offer one or two local craft beers on tap. I’ve never had them mess up a single order which I definitely cannot say about other fast/quick food eating establishments. I like this place bc I have a big family with some seriously picky, non adventurous eaters. I personally am not picky and love a little culinary adventure so it’s a great option for us. Plus if I never have to eat anything from McD’s again (except for fries) then I’ll be happy.

Have been to this location several times. I have a student that lives in the area. We have ordered on the app, and in person. We have never had any major issues at this location. When there have been issues with completed food orders, they have been corrected without any issue. During the height of C19 you could only order online which was taxing at times, but overall, not too bad.