Mcdonald's

It is very rare for me to leave a review and I typically don’t have a problem with this McDonald’s as of late. I have felt that the service has definitely been better over the last 3 to 6 months. However, today I go to the drive-through with no issues and decide to drive off without checking my bag because I haven’t had any issues for a while. Every time I get breakfast there I order a cup of hot mustard and I am charged for the cup of hot mustard. I did not figured today would be any different seeing as it was the same employee that gives me my breakfast every time I go lately. I drove off to realize that I did not have my hot mustard. My issue here is there zero ways of getting missed items or items fixed because they don’t allow anyone into their dining area. I call and it took A while for anyone to answer the phone. I let them know that I missing my hot mustard and if there is a door I can come to that they could bring it to me. I was then told to pull up to the third window and they would bring it out to me. I sat at the third window for more than eight minutes just to have to back up in hopes that nobody would pull forward so I could go to the window and ask for my hot mustard. Also that whole time I’m sitting at the third window I was calling and nobody ever answered the phone, I tried four times and let it ring all the way until it cut me off. Ugh! They really need to get a better process in place when they are missing items and or mess up an item. Also, nowhere on the doors or on Google or anywhere does it say that their lobby is closed. It has been closed for a very long time, just put it out there on their Google listing and put it on the doors that it’s closed.