Domino's Pizza

I ordered a large pizza with twist and cheese dip. I picked the ordered up after my grocery pick up. On the way home, I opened both to see and the garlic twist wasn’t even in the meal. So I called, no one picked up for 15 mins (how long for me to drive back), then I had to wait another 15 mins for them to make my order. This will be the last time I order from Domino’s. By the time I actually received my twist, my groceries were thawed out and my pizza was cold. Very poor experience and definitely would not recommend this place to anyone else who was trying to have an easy stress free pickup day that ended up in and 2 hour stressful day. Picture is the REMAKE of the dip that wasn’t necessary to remake but most of it is burnt and barely any dip. Needless to say....not worth $9.00.

So for some reason, when you have an issue occur at this location, you have to have credentials and clout for your order to be made to the quality standards in which domino's prides itself. Only after stating his position in the working world was my husband able to have a pizza made that was worth feeding to my family. I do not know who owns this franchise but I am sure that I would much rather leave my hard earned money at a location that treats EVERYONE with respect and dignity. Sorry domino's, but this one has done you a serious disservice in terms of quality and customer service.

Just bad service! Workers today are so hard to acquire. With this, it is so frustrating to see said workers take advantage of the Lancaster Domino franchise owner and customers. My last two experiences at this Domino's has been... Well, not good! The last time, one of the crew was outside fighting and arguing with her boyfriend or husband? This, while we waited for our very late to the curbside, large order of food. Didnt want to walk inside to retrieve curbside order as we would need to cross through the heated drama taking place. A big guy crew member looked out the side door shaking his head and going back inside. He then immediately brought out our order and apologized, giving us a free pizza (we did not use) appreciated , but not the owners fault. Today, we came in to pick up another order instead of curbside this time. Waited nine minutes for an already completed order as the first crew member was more focused on her cell phone and decided to go around the corner and halfway hide vs. working. Another crew member that was obviously the only one working asked the phone girl "J"? To please help customers, after a period of zero response from "J", she gathered our order once she completed other tasks and got us on our way. Not trying to be a Kevin, however I wanted Lancaster Domino's customers to know, have patience, not the owners fault. They cant be there 24/7. This seems to be the new norm.

Once again they messed up my order!! I ordered two pasta breads one Alfredo and one. Italian what they do give me two Italian. They really need to double check orders when they are placed! This could cause me to stop ordering from them!! If I could give them a minus I would rate them with that👎🏼👎🏼👎🏼👎🏼

It's been 4 years since I ordered here because of a bad experience, but I tried them again. I remember what their pizza tasted like, and it's different. There was a distinct, strong taste of garlic and butter in the crust. I didn't care for it. It was like a flavor overload. The sauce is too salty, and there was major gaps in the cheese coverage. It was dripping with grease. As far as the Italian sub, it was ok, but I was disappointed to find out they don't put lettuce and tomatoes on. I don't think I'll be back. There are much tastier options that don't take over an hour. Also, I can tell management isn't concerned about how their customers feel...they haven't responded to any of these low ratings.

I ordered four pizzas last Friday they got two of them wrong. When I called and spoke to the manager he told me I would get credit for two pizzas. I called today to get those two pizzas and was told they don't have any record of me getting any credit for their mess up. So they didn't only mess up my order they also lied when they said they would fix their mistake.