Steak 'n Shake

We decided to go inside instead of the drive through. This place has changed. You place your order at a kiosk. Pick a seat. Wait for your order number to be called. Get your food near the condiments and beverage area. No interaction what so over. My son and I both agreed it doesn't feel the same. Other than that, the milkshakes and food were wonderful as always.

Customer services was wonderfully friendly! They were pretty fast and efficient. The burgers were made to order and the fries were very fresh and hot! My 4 star rating is based on our milk shakes. We ordered medium milk shakes but they were only about 3/4 of the way full. That was kind of disappointing, but it was still a good milk shake! Over all we enjoyed our food! I will definitely eat here again and I do recommend this restaurant!

They no longer have servers. I don't know how long it's been like that, but it sucks. Sure, might cause your bill to be less, which is nice, but it has lost its traditional "restaurant" experience. Then again, it is Steak & Shake. Anyway, I ordered a large cheese fry, and it barely felt "large" and the cheese on top was laughable. Also, they didn't have an option for chili cheese fries? Why not? Lastly, I ordered a drink so I went to get tea and they were completely out, both sweet & unsweet. Only went there because the girlfriend had a craving. I could only imagine going there if I was hammered

It would have nice to have a waiter or waitress, I don't really care for doing you order on a computer and then waiting on someone to call your number, to get your food and then wait 20 more minutes for a milk shake. It would have been a 4 or 5 if it wasn't for that. I liked it better before with waiters and waitess's.

I've had great experiences with steak and shake and have loved their food and service. Recently, however, it seems their establishment has gone downhill. Their indoor serving method is terrible, there is hair in the food, uncooked meat, and cold. Along with this, they informed us they no longer serve chicken and mini corndogs because of bird flu. Absolutely disgusting thing to hear from the place you're about to eat at!! Found a hair in my shake, food was cold, and had an overall bad experience. Won't be eating here ever again and I advise others to not either.