Taco Cabana

This light skin lady with blonde/pink braids I'm guessing she is the manager. She was working the drive thru taking orders, taking payments, giving the food to customers way outside the window with gloves on both hands. Remember the gloves ok. When I pulled up I watched her with these same gloves handle large burrito size tortillas. She placed them on the grill. She continued to get other orders ready. With those same gloves she made the burritos. She stuck her right hand in whatever toppings to put on the burrito. She then answered her cell phone with that same gloved hand and placed the phone up to her ear to talk. She used her shoulder to steady the phone while she continued. Once the call ended she used that same gloved hand to put her cell phone back in her pocket. She finished the burritos folded it em all nice in that foil wrapping it comes in....order was ready. I'm still waiting for someone to come get my payment. I was hoping it was her so I could tell her to change those gloves. Unfortunately she didn't. With that same gloved hand she handed her headset to a Hispanic guy who was taking over the drive thru window...with them same dang on gloves on. NASTY AND THEY KNOW BETTER. I get they may have been short staffed because I was in that line well over 30mins but that does not give them reason to not be cautious with handling folks food. Change your gloves or let one person handle the drive thru etc not both unless you change those gloves. I got 2 enchiladas plates and an order of flauntas that she didn't fix thank you God. The food was good but the wait was too long. Those young folks in there were moving close to turtle speed.

I understand restaurants are understaffed but the night manager at this taco cabana did not do her job and help her employees. We ordered our food to dine in and 35min passed and we still didn’t receive our food. After 35min the employee came up to us and asked” what did we order.” So at that time we just decided to get a refund. The manger did the refund and she was trying to short change us. After my husband corrected her she got attitude. Poor service from the manager.

Chose this restaurant on our way out of DFW and wanted breakfast tacos at 1:10p. And despite their menu stating they serve certain breakfast items all day and other locations serving after 1p, we were told they no longer do so at this location. Beware if you are hankering for a quick breakfast item after 1p, Taco Cabana is not your place.

The location is absolutely ridiculous! Working with doordash at this location is impossible. They refuse to bring anything to their curbside, refuse to walk anything to the door for doordash and force everyone into the same single drive-thru Lane for everything. That affects my ratings and costed me money. I wouldn't send anyone to this location ever for any reason.