Sansei Japanese Cuisine

This place is great! Excellent service, the food is great, and portions are very generous! Xin was VERY nice and helpful. The food is cooked to order right after you order it. We've been looking for a good place for Chinese food here in Cruces and it looks like we should have just tried the Japanese place!

really disappointed. i waited around thirty minutes before leaving without even being spoken to. one of the staff kept running across to the chinese gourmet and back without even acknowledging me and the people in front of me. the other was making up orders but kept running back and forth the the back (not bringing back anything just kinda running). now i get it, i work in the food industry as well but this is horrible customer service. very disappointed and even more so to see that i’m not the only one this has happened to. i didn’t even go on a weekend or anything, i went on a tuesday evening. i ended up going across the way to the chinese gourmet and got some food there.

Unbelievably slow and miserable ☹️ The staff didn't acknowledge you, barely enough to place an order. They never said anything about a 30 minutes early either. I had to ask for my money back after waiting 30 minutes for an order of teriyaki chicken. While I was waiting by the cash register for the cashier to come back, i realize she keeps going across the hall to the Chinese restaurant with 3 to-go containers at a time, borrowing food and bringing it back in the to-go boxes and then serving it up to her customers. I couldn't believe i watched it all. I feel like it is very simple, if i wanted Chinese food i would have gone to the restaurant nextdoor in the first place. This is supposed to be japanese. Not real sure of the difference but it's the principle of the situation.

We used to love this place because the meat was so fresh and cooked so well but the last couple times we have gone we have been very disappointed. I love the taste of the teriyaki. The chicken has a lot of fat and cartilage in it. My daughter got the chicken with beef and shrimp. When she opened it, it had very little beef and shrimp. The shrimp had the tails left on it. When we used to get the same thing the tails were never left on. I won’t be going back because the quality has really gone down.