Bob Evans

Ordered catering through this Bob Evans. WONDERFUL EXPERIENCE!!! The manager, Jenny, was so helpful, and the food was delicious! The restaurant was so clean, and the food choices were impressive. Restaurants are struggling everywhere to get enough help, but Jenny made sure our experience was the best it could possibly be. I grew up working in my parents' restaurant, so I know how hard it can be to work in and manage a restaurant, but Jenny and her crew did a truly great job. All those who ate the food commented on how good it was. It was also a great deal! We will be eating here a lot, especially on Tuesdays, when kids eat free.

We had takeout a month ago. Enjoyed experience. This week dined in, carefully due to Covid-19 and had a nice meal with my wife. Felt secure. Had a nice (but overworked server - felt sorry she had all duties, order, serve and busboy. She did a phenomenal job, but easy to see 👀 was tired out.) still she was gracious and did a Gr8 job, in spire of it. She deserves a medal for her hard work.

Hey Bob! You missed the mark tonight regarding Service. My carryout order was supposed to be ready at 4:51 pm. I arrived at 4:53 pm, called your "pickup" number. Identified myself/order. Have no idea what the guy mumbled to me. Waited close to 15 minutes. Nothing. Went inside, saw a couple of your staff chatting. After a minute one asked if she could help. Asked about my carryout order. Confusion (not me, the staff). Eventually my meal was identified as the two carryout meals that have been sitting there. Offered feedback to the on sight manager. Hey Bob, I'm used to you guys forgetting the rolls or not getting the salad dressing correct. Now you just forget about my order. Tell me Bob, how can I assure a correct carryout order that is ready when promised?

The food came out luke warm, but was good. The service was slow, but there were only two waitresses & no hostess (management's failure). The two waitresses had to work the entire location, seat customers, & cash out customers. Neither ever complained & did all they could to keep up with all of the duties. I compliment them, but management should have came in to assist!

Service at the Richmond Rd location has really gone downhill. It takes FOREVER to get your food served. It comes luke warm as though it has been sitting for awhile. Waitresses never come to check if you want a drink refill and you cannot get their attention to bring the check. A couple of months ago they left me sitting for 35 minutes and never even came around to take my order. Even people around me noticed that I had been abandoned. I got up and walked out. I did not go back for a couple of months. It seems at though nothing has changed. Very poor service, they do not seem to care if waitresses are rude or inefficient but nothing will be done. Good-bye forever Bob Evans!!

It was the first and WILL be the last time I ever set foot in that Bob Evans. We was seated and order was taken. 2 other tables was seated after us. After 25 minutes of our order being taken, we get our food. The 2 other tables that was seated after us had gotten their food and was done when we got ours. Was not checked on or offered any apologies for our food being late. Server checked on us with our check when we was done. Needless to say, horrible place to have breakfast.

The food never disappoints. Even though it wasn't crazy busy like usual, our food took a little longer than normal but nothing to get bent out of shape over. The manager was extremely helpful and offered an apology and a discount. We understand it's still a weird time right now for the service industry so we roll with the punches. Everything was still delicious and worth the little extra wait time.