Jimmy Johns

I think the elites who control the definitions of terminology need to revisit the meaning of “freaky fast”. I have been ordering almost weekly from JJs and cannot recall a delivery time that would even be a stretch for “freaky fast”. Honestly it’s just disappointing when you see such an established food company who prides themselves on their “fast” delivery, when they can’t even get an order out the door in less than an hour..I finally had enough of their sluggishness and will no longer be a customer anywhere, unless I have a plethora of time to wait around in the dark for an update on where the food I paid for is. Laughably slow service will never be justified by sub-par food either. Don’t eat here.

You don't have to be nice but please get my food right. This place has went from 10-0. Horrible service the food not prepared properly...missing toppings. Sad but I don't think the manager even tried to call me back. I usually order online but I was out so I drove. I was told 30min wait on bread. I been going here for 5yr, so no problem. I did tell them that my last order was wrong and asked them to please just make it right. 50mins for a sandwich, get home and my order was wrong. It seems like they be trying to close the store too early that's why your sandwich don't have all the regular toppings. No need to say anything back cause at this point I could never eat there again I can't trust that my food won't be tampered with. Yes those the type of people working there now. Really it was last 3 orders because the Caesar wrap that they prepared for my husband was thrown together missing toppings and dry. Nothing like the first ones. That's our hard earned money and you rushing to get home so my food isn't prepared properly. And just think about how many people suffer that don't write comments... I Sorry this message is longer then I planned for but that's how bad it's gotten.

The only thing correct about my order was the chips i got. Ordered a lemonade, got a sprite. Ordered a sub, got a sandwich. When i called after receiving my order 40 minutes after putting it in, i got nothing but attitude from the manager. Go to another location, or another restaurant. When they finally remade my order, they still forgot my drink! Unbelievable.

If I could give this place a 0 I would! I love jimmy Johns and normally order from Waller ave but I ordered from this store on 8/19. It seems like a bunch of high school kids work here the customer service was horrible!! The person who took my order was rude and unprofessional. When I called back to speak with manager about it he acted as if it was a normal occurrence and didn’t offer any apologies. I will never come back