Taco Bell

To the owner, I came through the drive through today(6/23/2022) at 7:03 and no one was available. I watched another car pull through at 7:06. We both ended up going to your competitor next door. Your employee (who I am assuming drives the Black Toyota parked closest to the lobby) is literally costing you business. I'd venture to assume this isn't the first time this has happen either. You may want to make sure everything is okay with that individual.

I wasted my time, gas, and lunch break for nothing. I placed my order at 9:03pm. I arrived to get my order at 9:19pm. There was one customer in the build who was having difficulty using the online app. The associates helped him but he continued have issues placing his order. Eventually his order was placed long after mine and two others entered the building placed their orders and walked off. All 3 of these customers received their orders by 9:29pm and I had to ask the employees why my order wasn't given only for them to tell me they would start making it now. There is absolutely no reason that I should have never even had an order made when I placed it online 30mins prior, yet everyone placing orders afterwards received theirs. The only difference between myself and those customers is that I am an African American female and they were white males. I would love to hear why your poor excuses for employees thought it was perfectly fine to ignore my order while I was present yet prepare all the orders after me. I want an immediate refund and understand I will no longer be patronizing any Taco bell for this reason.