Whataburger

I’m not normally one to complain about fast food service since I have worked in the service for quiet a few years. So I understand the struggle sometimes. But my husband and I wanted to go for a late night snack of fries. We ordered 4 lg orders of fries with Buffalo sauce. We sat at the speaker for 10 min. Then he said hello anyone there? No one answered…. Then he said hello we need to order so finally she answered. We ordered our four order of fries and sauce we had 2 cars in front of us. And it took 1 hour and 5 min to get our fries!! I’m not even joking one bit. Not to mention we got to the window she said sorry we had no fries so we have to drop new ones!! Like we have been sitting in line a hour at this point. You see the orders on the screen and the next ones coming up. You only had two cars and we waited 1 hour and 10 min. This is crazy! She did apologize but and I know it’s a team effort but this is just uncalled for.

This is a one time only rating...I hope. Tonight the service 0was terrible. Confusion was the deal of the day. Horseplay, bickering, poor attitudes from employees, management loudly scolding employees for their actions. It took 30 minutes to get the order right. I love this place and it always is top notch. I hope this was a one-time fluke and not a sign of its future service.

This was honestly a frustrating trip to Whataburger. The girl taking our order was rude, they were out of sweet and spicy sauce (second location to tell me that this week), the order came out wrong, and they didn’t give us napkins. By the time we got our food we were just ready to leave. At least it all came out fresh.