Cold Stone Creamery

Stopped by after having a sweet tooth during the week. It was during the week on a chilly night, so there was only 2 other parties there. There were 3 workers, so they were able to make the orders quickly. I always pick my own flavors and mixings, but they consistently make it the same. They usually pack in the ice cream and mixings. Overall, good ice cream with fast service.

Ice cream was great- just like Cold Stone! However, we were less than impressed by the service… While there were only 3 people in front of us, it took a while for us to be served. The one young man seemed to be new which is totally fine! But he asked for my order several times, barely even mixing in my toppings and leaving a fourth of it, including half the brownie, on the counter and not putting it in my bowl. This is not merely to bash, but hopefully give some insight for improvement.

When I arrived the place was packed with people waiting on Ice cream, when my time came up I was informed they were out of brownies and i needed to order something diffrent. The service was slow and the prepay for ice cream slows the service down that much more, i.e. one employee running back and forth to cash register instead of helping people. Been to Cold Stones all over the US and this is the only one that has ever required me to prepay and it is the slowest I have even been to. When I finally recived my ice cream it there was a large scoop of plain strawberry ice cream on top with no mix ins like they miss judged the size and just said forgot it ill just dollop something on top. No wonder why there are so few Cold Stones in San Antonio if this is the service they receive down here.

Horrible customer service at the Pat Booker location. I would give it zero stars if I could. I walked in this evening about 7:00pm and there were three employees behind the counter and not one of the even looked up to acknowledge me or the lady that walked in behind me. I walked up and down the counter to see if anyone would notice me but they never did. Two girls disappeared in the back room and the guy was so fascinated with hanging up some laminated documents he probably didn’t even notice I was there. I walked out and went to Dairy Queen for ice cream. Clearly from the reviews I just read this is a pattern. I hope the leadership is paying attention to these reviews because this will absolutely affect your bottom line since customer service not a priority here. I won’t be back.

Walked in (Pat Booker location) around 7:15 pm & was completely ignored. No greeting, no offer to take my order, nothing. There were 3 tables there already eating, no line at all. My husband & I waited about 10 min while 3 employees worked on what I guess were online orders. Not one of them ever made eye contact or let us know they would help us as soon as they were done or anything. We took our business elsewhere (and were greeted immediately). I run my own business & if I knew I had clients that walked out because THREE different employees didn't even so much as greet them they would be looking for work the next day.

I came in and just wanted a cookie dough icecream. More people were coming in and someone came out to help out with the line great. So I asked for no extra sugar crystals in the icecream because there’s some combination that’s preorder that has that. So I ask please no extra sugar crystals. Ok yes alright. Watched him make it since it is open and saw he went right for the sugar and sprinkled it on. I know icecream has sugar and cookie dough has sugar which is why I didn’t want the extra sugar so I asked if he put the sugar on it because I could be wrong and it’s another ingredient. He said it was and to please have one without since I asked a few times. He then made another one and quickly threw it together with a little cookie dough all to one side and more icecream than cookie dough. It’s like I ordered vanilla icecream with some cookie dough on top, anyone that loves cookie dough can understand the difference. And I had to ask for napkins since some of it was dripping off the cup. Not returning here again to this location. I like the icecream but not here because I couldn’t even get what I wanted and not even with good service either😔

We literally just waited in line over 20 minutes and one customer was moved up in the long line. It’s a shame they had min 4 employees working behind the counter and one coming in (5:30pm) but all but one were prepping cones etc. one was actually assisting customers very unorganized. Disappointed left without purchasing any ice cream for my family!