Meridian Lounge

The staff is very nice! She is a slim tall miss (I don’t get a chance to know her name but there are only 2 ladies work today on 23rd Oct 2023, the taller lady). She greeted me with Happy Birthday on my arrival. That made my day!! In fact, I was having a spa before the afternoon tea, the spa is also great. The people at Spa didn’t notice my birthday for sure (I wouldn’t expect that), but I was so surprised that the Meridian Lounge knows! :) I am so happy!! The food is delicious but not exceptional. I have had better afternoon tea treats. The scone here is tiny, the cream is even bigger 😅 However, the service is exceptional. It has been very busy day on Monday, but the staff still delivered the service amazingly! 👍🏻👍🏻👍🏻👍🏻👍🏻 Thank you very much, the Spa and Meridian Lounge. I had a lovely birthday treat. ❤️

I personally believe that a hotel’s sense of luxury begins not with their facilities but with their staff. And this is exactly what we experienced when we spent an afternoon at the Meridian Lounge. There was a little confusion with our orders (largely our fault), but Sumeya and Ganesh went above and beyond to immediately rectify the issue. Such excellent customer service! They are certainly assets to the hotel and I can not praise them enough. Will definitely be coming back again and again. ⭐️⭐️⭐️⭐️⭐️⭐️

2 of my friends and I decided to go for an afternoon tea and celebrate our babies that would be coming to this world in a few months. We have been looked after by Imani and Soumaya with the upmost professionalism but most importantly with kindness and attention. They honestly made our afternoon amazing and these women should be rewarded for their work. The food wasn’t bad, we definitely preferred the salty part more than the cakes ( except the yuzu chocolate mousse that was divine) also the tea was delicious. We would definitely come back with our babies next year