Bamboo Cool

Came here for my birthday and am SO happy I did. I've been to a few places for bottomless dim sum, and I get so stressed out by how they give you a short time limit, bring the food slowly, don't want you to order too much and want you out quickly. I was sat upstairs, where it's very cosy and homely, with a nice little shop and supermarket in the back with Asian snacks, ingredients, drinks and more. I can't understate how amazingly nice the manager Abir is! He knew me by my reservation, checked on me when I looked confused by the menu and really made me feel like I was a guest at someone's home. I think he saw me eating quickly because I was stressed by the time limit, and reassured me I had plenty of time (2 hours) to eat what I wanted. This is so different to other places where they just want you in and out as quickly as possible. The food was also amazing! The fried dumplings are easily the best I've ever had in London, and the steamed dim sum was gorgeous, too. The food came out quickly, was hot, delicious. Wow, I love everything about this place, what a gem! It's so nice to visit a place where the staff actually care about the place they're working, the customers and giving a genuinely great experience. Cannot recommend this place enough, will definitely be back as a regular!

Very nice Chinese restaurant, nice decor and quiet. The fried green beans were good - very spicy! The saliva chicken and prawn cheung fun were also very good. The beef hot fun was fried well, but could have done with a bit more seasoning. The xiaolongbao pastry wasn’t so great, but the filling was very porky!

This is a small restaurant but truly had the best service compared to all other restaurants (including many Michelin ones) that I have been to in the past 8 years in London. Can’t speak highly enough of how polite the manager (Abir) is, who seemed to be the only non-Chinese running the restaurant. His calm demeanour, willingness to recommend the best dishes, and provide unsolicited honest opinions about portion sizes, variations possible etc. was commendable. He even personally came back to apologise for one wrong soup delivered (even though we did realise when it was served but did not fuss about it since we were happy to have it anyway) and waived the price of it, as well as the price of another dish and service charge on account of his self-admitted mistake (despite us insisting that we were happy with the soup anyway and he should at least charge us the price of the other dish) . I mean, come on, you really don’t see this kind of amazing gesture, and this dwarfs the professional but commercial service you typically receive in high-end restaurants. This place felt so humane. Coming to food, it’s top-notch. Pepper Sichuan lamb with cumin was brilliant, and so was the Ma La chicken. We paired those with two types of fried rice (none of the rices were oily, which was great!). And we also had their salt and pepper squid which was great too. The place is a bit tucked in a corner may be and not around any touristy place as far as I could tell. We happened to have just bumped into the place because we went to Ma La located in St. James Park (one of our Sichuan favourites in London) and found it closed for Sunday lunch. So Fei Cottage ended up as a google suggestion around the corner and we are so happy we went there. This is surely a hidden gem, and we will return. SD

We went here for a dim sum buffet. Very good value for the price but please read for more info. Firstly, the waiters were very friendly - I am certain that they are not trained by management, but they do their best and are very positive. I think there should be another way to take orders (electronically maybe) for the buffets that this restaurant should install. The venue looks nice and unique but could use some investment as it seems old, dusty with furniture that has been probably used for years. Although the dim sum is home made, we would not really recommend it. It tastes great but they put way too much MSG and probably other chemicals/preservatives - we felt almost drunk after eating! This is the biggest reason we might not come back here as even the day after, we feel as we have a hangover and have to keep drinking water. Quite an unsettling aftermath.

Great service, food was decent, tastes great, might need a bit of garnish. My curry brisket rice came with just that, was expecting a little bit of greens or veggie. My siew mai or pork dumplings came 'naked' without the usual touch of pink, either garnished with fish roe or goji berry which is standard in other places.

Ordered beef hor fen for lunch, it’s tasted very good. I would give this dish 5 stars. Husband ordered beef brisket with rice, tasted good too. But the dish didn’t come with some vege together with the meat, I will give the beef brisket a 4 stars. We also ordered a pork Sui Mai, see whether the dim sum is delicious, but unfortunately the Sui Mai taste bad, I don’t think it has standard. We sat at the group floor where the available seats are not much ( around 5 tables with 4 person seats). The restaurant has small area set for selling some groceries. Service is good, the order came pretty fast. The order will be delivered from upper to the ground floor through a small lift. We compare to the lunch menu and dinner menu, thought lunch menu is better.