Pret A Manger

I can't vouch for all of the food but I have limited experience with their menu. They are a bit overpriced but I've not had any issues with freshness or taste. I give a 4 star for service because it can be hit or miss. You're either going to get someone who will brighten that hour of the day, or someone who will be incompetent. (I asked the person serving me to add cold water to make the green tea warm, not hot. They repeated what I said and I confirmed, then they poured boiling water in the cup and gave it to me. I ended up burning my tongue and couldn't taste my meal) :)

Friendly staff. I didn't realise there are actually no less than 8 Prét à Manager branches near/ in/ around London Bridge Station (if one includes the one inside The Shard) Henceforth, I'm only giving 5 stars to those Prét branches which do the full range of (cold) drinks (including milkshakes, smoothies & frappés). So, only 4 stars here.

Hi all, I’ve just been into Pret in Holloway Road and I’ve can say I have met the most pleasant , helpful Barista from across the world . Havier, I hope that is how his name is spelt. Was so welcoming when I approached the counter , a warm greeting with a smile asking me what I wanted . I then asked if they had toilet facilities, he said they had, he told me the code and said go use the toilet while my coffee was being made . On my return he said the coffee was on the house and he was able to give some coffees as a company policy . Regardless of the free coffee this guy is a genuine human being who is a credit to the human race. He has made my day . Thank you so much for your kind, generous hospitality.

Missing the frappes today :-/ there’s also customer service training missing in the areas of greeting the customer and being attentive. I got my mango smoothie but I was not pointed towards straws at the counter. I walked away to the sugar/stirrer station and had to ask the staff where are the straws. Seems that during pandemic staff lost common sense and will to do better. I do work in customer facing role, so comparing my approach to theirs is natural and theirs stick out in not the best way.