Denny's

I just experienced the worst service I have ever experienced at any Denny’s. It started with my friend and I arriving to a host who was more interested in conversing with his co-worker than greeting us. After waiting a few moments and giving an annoyed look, he finally signaled to someone else to seat us. He never acknowledged me directly or asked what we needed. At the table, our waitress seemed annoyed but eventually got over it and gave the best service of the night. Despite never receiving forks, knives, napkins, etc. for our food and having messy fingers as a result for a while until she finally returned (after seemingly greeting every Latino customer and proving water refills, etc. to them before every even acknowledging us), this was actually the notable positive interaction of the night. In the end, I went to the front to pay. I was greeted by a cheerfully excited cashier named Jose who seemingly wanted to see me off. I asked for a to go container for my fruit and a bag. He cheerfully acknowledged and said he would grant my request. After paying, I waited for him to return. Instead he mingled with his coworkers for a while, they saw my stares and rudely acknowledged me as someone who already paid and that I was done, and he, completely forgetting that he told me he would service me never returned until I had to ask him again, this time with anger because of my entire experience. One I received my to go container and bag, I turned to my seat but found a roach crawling on my table as I tried to get my food. I called Jose who at the time was one table over and he responded, “One second,” but never returned. I’m summation, I barely ate because my food was cold by the time I had silverware. My friend never ate and his food was crawled on by a roach before I could bag the food. The service was terrible and shameful to say the least. I am requested a full refund of my order.

12/28/2021 = 1 Star = This is my 2nd visit here , less 1 Star , Everything almost okey Service are good, keep checking you every time if you need anything , but a big No No when you i pay using my credit they force you to pay tip and they include to tax your tip. We always give tip , but if they force you to pay for its a NO,NO, Feel bad for people that can't afford tip . We always visit other Denny's , but sorry to let management that this branch store policy are not good , Will try to avoid this branch . 9/25/2021 = 2 Star= This is my first time here, my server is nice , but follow up my bread 3 times and still not ready , he deliver my bread but im already done . Not happy , this will not be my priority branch .

Best Denny's experience I've had in years. Ann L. was our server. Sweetest, most personable server I've seen in a long time. Had perfect timing and remembered everything. The cook tonite that was on the line deserves huge props also. Food was hot, steaks were cooked to perfection. Great Job Denny's. Keep up the good work!!

I was quite disappointed . I had an elderly friend with us. They took a very long time to address our table after seating us. We had no waiter for the longest. No one acknowledge we were there. No one came to offer drinks. We knew what we wanted. We went there it was close to church. We had been there before. The food fine. But we had to wait a long time both visit. We didn't get service for long time. We thought short on staff a party in back. We saw others being attended too. So, the place clear out and still no service. We had to voice out for help. A young man cleaning tables, we got his attention. Didn't quite understood what he said. It Was loud there. My elderly friend was getting antsy asking why aren't they waiting on us. What's taking so long. I couldn't answer. After quite a few more minutes we decided, with there hardly any customers they just didn't want to wait on the three of us. And begin to get up to leave. As saying sadly they weren't going to wait on us. It's sad when you make the elderly wait such a long time. Out of respect they could have offered water. Since we were in process of leaving someone look like maybe manager came over. We voice why it took so long. We never got answer. My friend was very hungry so we ordered immediately. We received the food quickly. We pay a fair tip for three meals. Because we never received an answer to our question.We wonder was it the age all grey hair and some grey. Last was it mix company. A racial issue. I hope none. Or have this generation of young forgotten what respect is. Perhaps this business has plenty of money and the employees are pay exceptionally well, huge tips and have great benefits and they take for granted what's here today can be gone tomorrow. I was once told that the best advertisement is word of mouth. As management who wants prosperity must think ahead to the future. One day perhaps maybe sitting in that same elderly seating. As for me and my friends we have no desire to return. We feel that our time is must more precious now that we are older. Thank you for your precious time, listeners.