Taco Bell

This taco bell has really changed a lot the last I visited there in which was a while ago I was very very very disappointed with their food. However I just recently visited and I was very impressed with how quickly they got the food out and it was very hot the cashier was very friendly I just enjoyed visiting. I will be visiting if your in need of a quick bite to eat and you crave taco bell and your close by I would recommend this one.

This Taco bell has some friendly staff and my orders have always been accurate. I'm including this in the review but not reflecting it in my star review as it is not the fault of this Taco Bell nor it's employees. The location is kind of difficult to drive to with all the one way streets and the train in the middle of long beach Blvd so keep that in mind and there are occasionally homeless sitting outside the door but you can easily ignore them.

Do you like your food well made? Do you like fast courteous service? Well ladies and gentlemen, this taco bell is not the place for that. Yup I'm not surprised that this was the worst taco bell ever. I don't know what you guys are doing at this taco bell but it's obvious you're goofing off and taking your sweet old time in there. The outside banner says they're dining room is open, as it's daytime, but when getting closer to the door it's locked and a small paper not visible from a distance says "drive through only, cash only." You don't know the dining room is closed until you get right to the door. Okay fine. But as I ordered my food the girl employee on the other end laughed. I asked if there is a problem and she said no. Now I'm fine with laughter and love laughing, but I found that kind of weird and inapropriate. That's why i asked if there was an issue, because it sounded like she was not focusing on taking an order and distracted. Or on the other hand, I hope she wasn't laughing at what I ordered. I'm not trying to be cynical but because I felt it was rude to laugh when a customer's ordering, I couldn't help but wonder why. Then, the wait was way too long, perhaps 20 to 30 minutes, ughh. Plus I actually told the window person that I seen two people also walk up the door outside, only to find out it's locked. The food was poorly made and my chalupa was hard, I've never experienced that before. Inconvenience after inconvenience. I will never go to this taco bell again and you know what, neither should you.

I asked to make sure everything was in the bag and and the lady said yes then get home and I’m missing 2 tacos I ordered and paid for. the burrito I got was also squished almost flat and It was not even hot it was as if it was already made and had been sitting.. very disappointed to pay for something and not even receive the food then the only item you receive it’s flattened and doesn’t even taste fresh

My friend and I love Taco Bell and a couple of times per week we walk almost two miles from our home to this location. When we arrived the door was unlocked with the hours on the door stating they were open until 1:00 am or later. When we walked in, the cashier said sorry we're closed for dining. Since we had no car with us at the time, itold her our situation and asked her to take our order and we would leave and not dine in as we didn't plan on doing so anyways. She still refused to take our order and I asked to speak to a manager. She went to the back and came back up to the front and said the manager still won't take our order. I said can I please speak to the manager and she said she was too busy. I told her we had time and could wait until she had a moment to address the issue at hand. The manager walked out and the cashier approached her in front of us and said they won't leave until they talk to you. Please note, we never refused to leave and we're not asked to leave. The manager looked up at me and I explained the situation to her. She didn't walk up to me either, she was further toward the drive thru window so I had to explain myself in front of the entire crew. I simply explained we just want two burritos and we wanted it to go. I was paying with credit card so I knew it wouldn't affect the front registers since they appeared to be in the process of shutting them down. She rolled her eyes at use and told her cashier, just take their order. At this point I was curious. I used to be a manager for a fast food restaurant and know how vital customer service is. I was polite the whole time. After the food was ready the cashier put it on the counter without saying a word. Then when she handed me my receipt with the order she didnt say anything. Also during her taking our order she stopped me and went to lock the door. We got our sauces and went to walk out but couldn't leave because she locked the door. We waited for her to finish cleaning and then she came to unlock the door. I smiled and said thank you and also asked for her name. She asked me why and I explained I needed to report my experience here tonight and she said too bad you don't need my name. I then asked her if she was reading to give me her name and she proceeded to tell me yes she is refusing. What she failed to remember is her name is on the receipt. I was simply double checking to make sure she gave me the same name that matched the receipt. Iv never been this disgusted with the negative attitudes and customer service and treatment by any staff until this incident. I hope Taco Bell can midigate this issue in a feasible way and that the staff here learn from this complaint.

i was picking up a doordash order and the delivery was about 20 min late and i had already been waiting asking nicely all of these women ignored me when i asked like about 4 time for my order i am being eco friendly using a non gas combustion working my job and these women all of them did not make my order and ignored me as a client a customer i need taco bell to talk to the manager of this location because this hurt my delivery acceptance and i also asked to talk to the main women nicely and she ignored my every request i lost out on money and i am upset i have never been treated like this before.