The Waterhouse

We came in yesteday, its a nice place. There was abit of a mix up with the food order, which was corrected quickly and professionally, so not a problem as these things happen and it was busy. But my 5 star review is for my mum, she didn't get the member of staffs name but we feel she deserves recognition. My mum has mobility issues but always feels embarrassed to ask for the disabled toilet key, she tried to make it up the stairs when a member of staff spotted her struggling, helped her back down (she only got halfway up) and unlocked the downstairs toilet for her. It may not seem like a big thing but it's not very often you get that sort of kindness in a busy restraunt environment. Thank-you for helping my mum.

Bar person served us the wrong drink so he was going to reimburse us when another bar person said once it's been poured you can't have a refund you have to have the drink that's poured. Unhappy about this I spoke with the manager who swiftly exchanged the drink for the one we wanted and refunded the difference in price. Great service from her, sadly the same can't be said for the barmaid.

Bar person served us the wrong drink so he was going to reimburse us when another bar person said once it's been poured you can't have a refund you have to have the drink that's poured. Unhappy about this I spoke with the manager who swiftly exchanged the drink for the one we wanted and refunded the difference in price. Great service from her, sadly the same can't be said for the barmaid.

The waterhouse is a really nice wetherspoons. It is a large pub, but with an intimate feeling, due to the fact that it has several different rooms. The staff were very friendly and efficient. There was an excellent choice of cask conditioned Hand-pulled real ales on when we visited. There is a great menu. With some excellent burgers and curries, the meal deals are a very good value.

Dining Experience @ The Waterhouse JD Wetherspoon. . As a chain pub, The Waterhouse JD Wetherspoon is known for its large standardised menu available all day, with good value for money dishes. It's also the only large-scale pub brand to operate during breakfast. . Ambience is cozy and warm. The tight corridors lead into small dining rooms, which are medium-lit. Aging wooden furnishings, faded carpets, and a non-digital feel, lend character. . Service is partially self-service, with ordering and payment over the counter, as the online system doesn't work. Staff will serve orders to your table, but cleaning up is leisurely done, just as well they have ample seats. . Food is low-cost pub grub, most passably edible to above average in quality. Portions are large for individuals, offering good value for money. Prices are affordable, budget about GBP £16 per person. . The Beer Coors Light (GBP £4.18) is a refreshing yet light brew, good only for easy-drinking or the young. . Their rendition of Fish And Chips (GBP £10.82) features a large boneless fillet of lean flaky moist atlantic cod fish, coated in a crisp golden batter. Has a lovely gentle sweet savoury flavour. . I added salt and malt vinegar, for added sour salty kick. The thick cut English potato chips had starchy salty savoury flavour, while the gooey mushy peas had vegetal grassy earthy sweet flavour. Very happy with this.