Firehouse Subs

Have always loved firehouse subs, not only the food, but also the customer service. I have been too this location twice. The first time I placed my order, the woman at the counter turned and asked the man making sandwiches how long the wait was he said 15 minutes, at which time I left, customer service was not great, I chocked it of to just a bad day, maybe some people called in sick, so I left and ate somewhere else. I went back today, and when I got to the counter to place my order and the woman at the counter just stood there looking at me , like I just killed her dog. I told her what I wanted, a large Italian. She stood there a second, and asked me a large Italian? I said yes, she turned to her left and asked the man how long the wait was, he said 15 minutes, without even looking up. I left and will never go back to this location. I will continue to eat at firehouse, but definitely not here.

The owner/manager was working and advised there would be an extended wait due to the order volume. He gave this warning to everyone coming in. In a day and time when most folks would take your money and then give you the bad news, I got respect for this guy and will definitely be going back. Great food as usual.

I usually go to subway. Decided to try something different. Terrible! Sandwhich said the cheese melted so I assumed it would be hot. Sandwhich was cold with meat slapped on it. Poor customer service. I couldn't find the correct door. Once inside, a woman was sweeping. She didn't greet me nor did the person preparing the sandwiches. The girl sweeping the floor told me to have a nice day as I was leaving. Best part of the sandwhich was the pickle. I think I will stick with subway.