Sonic Drive-in

I love the Nerd Slushie at Sonic's. I had a long 12hr shift and wanted Sonic's to eat. But they let me down. My Jumbo Popcorn chicken was cooked to a crisp. Very crunchy not meaty. On a scale 1 to 10 The onion rings were a 7. But my beautiful, tasty strawberry flavor nerd slushy was done wrong, it wasn't strawberry flavored. I was devastated.

It's not fair to the workers to comment on the food, as I never received it. Not all of the order stations were in working order, and customers were presumably prioritized by drive through window first, app orders second, and parked cars third. The parking order screens even encouraged downloading the app over using the equipment in place. I'm sure they are doing the best that they can with what they have, but they really need more people. The rating should reflect the decision to keep payroll down at the expense of customer service.

I’m visiting Atlanta and I stopped to get a bite to eat and the staff had an absolute attitude…. They messed up my order and had a problem with fixing my order…. I was like what’s the problem…. The dude with the pretty eyes was extremely rude…. He closed the door on me while I was talking…. All I wanted was some Sonic because we don’t have one in Pennsylvania…. It’s a shame that I had to have such a horrible experience…. I’ll never eat Sonic again…. After spending $26.00 for a terrible experience!

Tried to take my guys here to eat after leaving the landfill but they were drive through only. Most likely because they are understaffed so I can understand that. What I don't understand is a guy specifically came outside to say it's drive through only. After realizing part of their drive through is hanging so any vehicle over 8 feet will hit it. I pressed the button on one of the machines to ask them for another way to order. Instead of giving me another option they repeated drive through only. Customer service is important. If someone can come walk outside and tell us it's drive through only then y'all could of took the order for the vehicle that's to big to fit in your damaged drive through and bring it out to us or met us at the door

Firstly, at 8:30PM I did not expect for the service to be this atrocious… This location needs serious corporate help. I was at the speaker for about 5 minutes with the mic from the employee on. At first, I didn’t mind as I could over hear the employee taking care of the customers that just placed their order.. THEN I hear the employee flirting with someone over the mic “You have to text me first before you get a hug” ( and much more that I can’t remember). Then music starting to play extremely loud. Not store appropriate music at all. I honestly should have left then, but I already went down the street to get cash, as they were only accepting cash at this time, and wanted the extra time and drive to be worth it. Also, I don’t live in the area and there are no Sonics near me. After the endless advertising I’ve been seeing on Hulu I wanted to give it a try. Anyway, I drive to the window to place the order. Music starting to play even LOUDER. Honestly, so embarrassing and at this point I’m irritated I have already paid for my meal. I considered just leaving and taking the small loss, but there was no way I was giving the company money for nothing. As I’m waiting (at this point another 10 minutes) I hear this loud screech “laughter” over and over. At one point I look up and realize someone is looking at me from behind a shelf. At this point I’m like oh, probably laughing at my hair. It’s halfway done and does look a little crazy and I could see how that would be funny. But, for the amount of time it carried on along with the awful loud screeches and hiding behind a shelf reminded me of something a toddler would find that funny. I get my food finally after 15 minutes, and of course it’s completely wrong. Luckily I haven’t left the window yet. Another 10 minutes later and I finally get my corrected meal which is OK. I would have been just fine never visiting a Sonic in my life. And after this, I will DEFINITELY never visit this location again. There is no way any supervisor was on duty, and sadly the staff at this location isn’t mature enough to not have some type of authority there. I can say with every fiber in my body, this location could be ran better by 6th graders. It seems that may have been the case actually, and that shows.

On 7/3/2022 around 9pm, I stopped here to grab some food. Upon pulling up to the drive-thru window, a Caucasian female took my card to make the transaction. Minutes passed and she finally came back with the food I ordered. After receiving my food I pulled off and noticed that she never returned my card after going a couple hundred feet down the road. I turned back around and was back at this Sonics within minutes. As I pulled back up, there was a light skin African American female outside preparing to close and I told her that I'm returning to get my card back. She said ok and went inside to go get it. After significant time has passed, she comes back out empty-handed talking about my card was placed in a "safe box" and for whatever reason she wasn't able to open it at that moment in time so she suggested that I come back in the morning to get it. I asked her what time do they open and she told me 9am. So the next day, 7/4/2022, I showed up at exactly 9:10am and the place was shutdown like a computer. I decided to wait around a bit and luckily a custodian came out and told me that they open at 11am and to come back. So I came back a little after 11am and knocked on the door since it was locked from the outside. The same African American girl from the previous night peeped her head out and said she'll be right with me. She knew why I was there. Minutes later, she comes back out empty-handed again giving me the same runaround saying that she still can't open the safe and that she has to call this person to open it etc. I'm like what's the difficulty in giving me my card back. You either have it or gave it away. She asked for my contact info and said she'd give me a call when my card has been retrieved from this "safe box". It is now 7/9/2022 and I haven't recieved no phone call from here or have heard anything. I could've wrote this review the morning of 7/4/2022 after I left but I was trying to be patient and work with them but clearly you can't be too hopeful when your card is being held hostage for no apparent reason. At this point, everything I was told feels like a lie and that my card was probably taken. Lack of INTEGRITY and VERY UNPROFESSIONAL on the parts of the two workers I was engaged with during the night shift on 7/3/2022. Anywho, I ended up deactivating that card in case of any planned unauthorized purchases by someone else. I have no reason to come back to this location. Good luck in your future thieving endeavors ✌🏽. For all who reads this, be sure to get your card back after ordering, else you risk not getting it back