4d Midtown

Love West Elm, I've spent good money here but I have to say that after multiple occasions and trips to this store, I find the staff to be quite uninterested in helping or even greeting customers. Aside from a few very kind people who work there like Ann, I've literally been ignored by employees while shopping there. I'm not sure if its West Elm culture thing because I also experienced this at the Gulf Stream location. Great products, not the best customer service.

Do not shop here. I received a defective product and had to spend 2 hours to schedule a pickup and cancellation because they wouldn’t send me a replacement to my house - but instead said I would have to go back to the store to pick up the replacement. So I had to do extra for their mistake! Crazy to spend $700 on a coffee table to just receive something defective and then have West Elm put zero effort into fixing the situation. I am sticking with other stores. Not worth the $$$ given the poor customer service and that we received a defective product.

This brand is great, they are part of the pottery barn family but focused on mid century modern and contemporary furniture and decor. Quality is good, design is excellent, great selection, prices are reasonable especially when they have sales, upholstered furniture can be customized by selecting fabrics, very nice selection of fabrics too. I love it, owned several pieces already. Thank you

We went to a few furniture stores and this was our favorite within our price range. I believe this place is still a bit pricey for what they have to offer, but overall good style. The people who work there are very helpful. The shipment took about a week or so for what they had in stock. Two of our chairs were custom with the leather we wanted, and that took five months to make and ship to our apartment. They made us aware at the time of purchase how long everything will take. Overall good store and purchase.

My experience with West Elm has been the worst ever, I've usually don't wasted my time writing reviews since I understand there's bad days everywhere and not just because it happens to me will be the same experience to others. I loved this place, the furniture is always exactly what I'm looking for, however as the big company they are, they should improve A LOT on their customer service,  very rude and poor service. I've been waiting more than 2 months for my furniture (Due to the pandemic which I completely understand) but when I was purchasing my products I was told it should be ready for the end of December which it didn't happen. I called several times to get some updates and for my surprise there was no order ready to ship yet, I tried to cancel and the answer was it was impossible to cancel my order. I went to the physical store and apparently there was nothing I could do other than waiting for the items to be ready someday because they don't have any kind of information from the headquarters, I completely agreed and asked for some assistance and they told me the same, cancel was not an option for me. A few days after, an agent called me telling me I shall be getting my furniture by February, I tracked my order and it said it was ready to be shipped today 02/02/2021 and when I called to verify this information they told me it was a mistake that my order was cancelled. This is absolutely unprofessional, they don't even know how to handle the situation with an unhappy customer, worst experience ever. they should have told the truth from the beginning, that my order will be arriving in 5 months if it was the case but they would rather lie. Go somewhere else, where you can be treat and serve like you deserve.

My wife convinced me and a couple of friends to walkover to this place to look at couches. The store is nice and the decorations are pretty but the couches were uncomfortable. Definitely made more for the looks than with the average 6 foot 220 pound man in mind. Couches have no back support and are not comfortable. Not worth the price tags either. For the rest of the stuff, the store is great.