Chipotle Mexican Grill

WORST Chipotle I’ve been too!!! I place an order for pickup for 7:50 walk in 7:55 and staff are all on their phones and tell me the order still isn’t ready. The place is always a dirty mess. The staff are unprofessional and rude clearly do not care at all. I will from now on be taking the 15 mins drive to Wallingford then come back here even tho I live right down the road from this one.

My 2nd visit to a Chipotle; my 1st visit was probably 10 yrs ago & I never wanted to go again (not this location). I hadn't eaten anything as of 2:15 pm & felt sic because I was so hungry so I decided a quesadilla was a safe choice. I was surprised they didn't use cheddar for the cheese - what they use doesn't have a lot of taste, and my sides were a pretty bland - tomato salsa and corn salsa - so no need to use the sour cream to compliment the salsa. Every table was dirty & so was the floor so much for thier required disinfecting between customers. I wish I'd read the reviews before I went. As it was I only ate there because I ripped the paper bag to use as a barrier between the table & my food. Wont ever go to a other Chipotle ever again - even if its clean. The salsa seemed fresh, it was just pretty tasteless; like the cheese - the best employees in the world cant fix that if it's the company recipe / standard. But some people must like it because they had pretty steady business for the time I was there.

I’ve been here a few times, and the experience has been the same every time. The staff is nice and it’s chipotle so the food is going to be good. The issue with this place is I believe the staff is trained to give half portions and then call them full portions. You’re probably better off going elsewhere to get good value for your money.

By far the rudest staff at any restaurant I’ve ever been In. Place is absolutely filthy, I go to chipotle’s all over the place, but will never again to this one. And it seems like the employees, not the manager, or franchise owner (if they have one) decide when it’s time to close. It’s 6 o’clock on a Saturday right now, they begrudgingly let me in the door to pick up my mobile order. After they let me in they just all disappeared behind the counter and left me there, talking about closing early because they don’t want to be there. Sitting here in the parking lot, I have now watched them turn away 10 people from coming in. How’s that lost revenue?

I love chipotle but seems to be the employees aren’t completely trained just yet. I had some rice that wasn’t completely cooked. The food was lacking flavor. They were out of chips, forks and fajitas when I went. I will definitely give it another try in about a month or so, I am sure they will be better. The customer service was good for sure.

This is the worst chipotle location in CT by far! The place is constantly filthy. Their staff is the worst. I was there to pick up my order and it was just sitting on the food prep station not on the pick up shelves. I went up to the front counter and 3 to 4 employees walked past me without saying a word. Finally I got someone's attention and they handed me my food. When I got home, I found that they forgot part of my order. I didn't want to deal with the hassle of going back, so I just ate what they gave me which was extremely bland. I live close to this location but ive been burned by them too many times to go back. They need better management in the worst way. Go to Newington or Wallingford instead.