Steak 'n Shake

Terrible experience! They got the 1 star for the milkshakes. We went through the drive thru and after digging through the 1 bag that they dumped everything in, I noticed multiple things missing! They had no record of our order, so they had no idea what was missing! We had to pull around front and the lady made us repeat our order, but had no idea herself, what burgers went with the numbers we ordered! We had to open and unpack everything to see what was there. This "drive thru" experience took 40 mins! We left there still not knowing if we had everything right, but no longer cared. The most unorganized and confused staff I've ever experienced. Never again.

The cashier was friendly but the food was disappointing. The burger tasted good but there was barely any meat. The French fries were not warm and reminded more of those small potato fry chips. The milkshake tasted yummy but needed a spoon or larger straw to enjoy it. I definitely do not recommend this place 2 meals and 2 shakes came to $30.00. Not worth the money at all.

The man that took our orders was not so good. He would come over like to take our order and then walk away to say or do something else. I told him 3 times no cheese and no onion, well, I got no onion and scraped the cheese off. The burger was hysterically small. The fries and milk shake were very good. The restroom needed some attention. The worst was the odor of stale cigarettes.

No customers in the place, still took about 20 minutes to get our order. There was at least 4 people working, and even though no one else was there most of the tables and seats were dirty and sticky. When I went back up to order milkshakes 2 of the employees were sitting at a table in the corner on their phones and the drive thru guy had to come out and take my order and he made them. He and the cook seemed to be the only 2 doing any work. Food was unimpressive, milkshakes were OK.