Sonic Drive-in

Went to Sonic on our way to the airport. On my second bite I looked and saw that the chicken was raw! We wait in the long drive thru line again because that's all that was opened. The lady told us it just needed to be cooked longer. We declined that offer, she said she would make more and we said no we want our money back. She asked for the receipt that she did NOT give us, we said we didn't have it. She says she can't "look it up" unless she had the receipt. My daughter told her the price EXACTLY and she said she still needed the receipt. It's crazy that I had to pay for uncooked food and was NOT given my money back!!!!

This location is horrible! My son placed a mobile order and arrived at 9:50pm. The screen told him his order was being prepared. He was ignored afterwards and then told they were closed at 10:30pm when they were supposed to be open until 11:00pm. They told him to call a number for a refund. He said one employee was outside talking on cell phone and he was still ignored. I spoke to someone in customer service but it will take 7-10 days to get refund and that is unacceptable. I will not be visiting again and after the other reviews I have read I never should have visited in the first place.

The service team showed why customers can be rude. After our meal was brought out I asked for some mustard. 10 minutes later I got out of my car and went inside the kitchen to find the employees were laughing and having a "good" time. Seemed to me they didn't care. We were the only customers there ..in the parking area. I will not be back to this location....period.

My entire experience was horrible! First, the wait was ridiculous in the drive-thru! Then I was not given ANY dipping sauce, even though one is included with the chicken tenders! When I asked for dipping sauce, I was told it would be .28 extra. I explained that I didn’t even get the one that came with it. They made me give them my bag, so they could check. REALLY?!?!?! They put one dipping sauce in the bag and handed it back. I had to ask for straws, even though I ordered a drink and a milkshake. I was then asked to pull up and wait for the milkshake! After waiting for 2-3 minutes, an employee came out and said the motor just went down on the milkshake machine. She asked for my receipt so she could refund the milkshake. I told her that she didn’t even GIVE me a receipt!!!!! TOTALLY UNACCEPTABLE AND POOR SERVICE!!!!

This is only for the location at EastChase Parkway. Absolutely the worst customer experiences possible for so many reasons. Yes, I have given them multiple times (4) since last year hoping it's just all the things going on in this world that are handicapping them. Last night will be the last time I ever go to this location. Sadly more and more franchise owners just don't care and obviously don't ever spend time at their business for things like this to be allowed and happen.