Mcdonald's

Today 06/23/22 around 10:48am I was at the drive-thru, ordering my food and all of sudden my car broke down on me. I couldn't move my car or I couldn't take out my key on the ignition. 4 lovely employees came out and check up on me, but my car finally turned on, I backed up and went to park my car. They were so sweet and so kind they asked me if I was okay, and asked me if I needed help. Then one of the employee came out and gave me my order and told me it was on the house <3 You guys made my day! I appreciate you guys so much!!! <33 and I also called and told them my car is parked in their parking lot and the lovely lady was so sweet and told they were going to keep an eye on it. Thank you guys so much!!

We were in a rush and the curbside delivery woman got our order wrong 3 separate times after giving all of the other cars their orders first. I just ordered a hot coffee with cream, and she came out with sandwiches, then two iced coffees, then with two hot coffees (and upon giving me my order, asked if it had cream, to which she gave me a black coffee and walked away before I could tell her it was wrong). #notslay #wthnewburgh #10amshift #andimnotakarenbtw

This location always messes up my order. Everytime I go here they mess up my drink, I always get an iced caramel mocha, an iced coffee with cameral on top and they gave me a caramel frappe, caramel latte, no caramel on my drink. Another time I asked for a shamrock mcflurry and got a shamrock shake with Oreos crushed inside of it and I got charged for the Oreos being crushed inside. But this particular day upset me because I ordered with the app and waited THIRTY minutes for my food, the worker left my brother and I in the drive through waiting and we had to swing back around to remind them about my order and when I got to the window they told me I had to pay for my order, when I ordered online (It gets paid on the app)???? This place does not care about you

It probably seems crazy to review a McDonald's- you pretty much know what you're getting when you go there. However, the employees there are absolutely wonderful and it's worth noting. I have lived near this particular McDonald's for years and there must be some amazing leadership or training going on there, or they just know how to hire fantastic people, because the employees there should be commended. You are greeted with a smile and kind words even when the place is busy. They treat you like they actually value your patronage and are happy to see you when you receive your order. They interact with customers with warmth and good humor and it's why you want to keep coming back to this one, even when there are two other McDonald's within minutes of here.