Kinn Thai Restaurant

Absolutely love Kinn Thai. We normally go to the restaurant in Greenhills, but met up with friends at the Kotara one this time. It was an extremely busy Saturday night and the way the staff handled it was incredible. They literally have it down to a fine art and know how to keep things moving. Easy ordering from a QR code on the table and the food came out so fast. We were all very impressed with the staff and their impeccable service. Overall a wonderful experience...OH and the food was all absolutely delicious, as usual. No wonder we love Kinn Thai!

Thai is by far my favourite food and I have been visiting and enjoying the food at kinn Thai since they opened. They’re food is amazing but of recent times not as good as what it has been and the service is now just appalling. I have been for quick lunches and long dinners 4x in the last fortnight and would consider myself a very regular and good customer. I enjoy to sit and talk with a glass of wine without being rushed to order instantly (they should know this after 4x in a fortnight right) the staff have asked me to order 4x in 4 minutes in recent visits to the point I have not enjoyed myself and been forced to order, eat and leave! Last night I took 14 guests for my birthday and when asking staff if they could do a stir fry from the menu but add noodles to it (instead of ordering rice on side) they declined my request and told me they were too busy. Another person at the table asked for something that was on lunch menu and said they would pay dinner price but this was also declined. Again we were rushed to order,eat and leave. I felt I should politely tell staff how I felt about the service and they smiled and laughed. They told me it was managers discretion to do something like add noodles to a stir fry and I said this was not ran by management at all (again the waitress laughed) I feel very upset with the service provided by the staff and most of all the lack of care to turn the experience around so I would continue to return on a regular basis. I work in customer service and always acknowledge and tip great customer service when eating out, I have not ever felt the need to tip staff at kinn Thai as I honestly feel like they want customers to leave. I also watched half a dozen customers be turned away at 8pm as they “close” at 8:30pm. That would’ve been hundreds of extra dollars. Get with times kinn Thai and open to suit your customers needs and the industry you are operating in! Poor Service Experience!!!