Little Caesars

I ordered pizza last week and never received it and when I called they said they don't remember taking my order and I already paid, I also have a receipt for the order. When I called they said I will need to reorder and pay again. Then I could receive my food and money back for the first order. So I did, since it was too late to make dinner and it was the fastest place to get food from. It has been a week now and I haven't received my pizza or my money.

I have tried calling in my orders for months (since Summer 2021) In the past, I usually went elsewhere like Pizza Hut, Mountain Mikes, etc since I am only able to place my orders by phone for self pick-up. This last occasion, I called and once again, no one would pick up the phone. I really wanted Little Caesar's and I had some time to waste. So I get there and order in person., I spoke to the cashier and asked her why the phone lines have been down for so long, since every time I call in my order no one picks up. She looked at me puzzled and I told her that for months, I have tried calling in (obviously not everyday but on random occasions) and since no one picks up I take my business elsewhere. She tells me "Well, phones our not our priority. Our priority is app orders or walk ins." I looked around and No one else was in line waiting, there were two people standing on the side waiting for their order. I asked her how many people are waiting on the app now? She said there are no pending orders at the moment. I said ok, thanks. As I waited for my pizza to be done, I saw she was cleaning and curiosity struck... why not call now since I seen it wasn't busy. I was standing INSIDE so as I called I would be able to hear the phone ring. As I heard the phone ring and ring... no phone rang inside the store! I was like wow... they do not even hear the phones if someone calls. I do not have time to install an app and order through an app, I like to order the old fashioned way lol. Through the phone or walk in if I have time to spare. This makes me feel unvalued as a customer if they do not like to be bothered by taking in orders on the phone. Not to mention all the revenue they have lost because people are not able to call in their orders. smh.

Place an online order and showed up 10 minutes later. Let them know I was there. I waited in the lobby for 20 minutes listening to loud ghetto rap music with tons of explcit lyrics. It was so obnoxious I waited outside for awhile. Looked back where they prep and no one was around. Only one girl that was working was washing dished while guys messed around.. hope manager reads this..I looked back by oven and no one was there. My kids are sitting in car the entire time. After my estimated pickup window passed I left. I received email when I got home pizza was ready..lol...what a poor experience. No customer service and no urgency. They didn't even make the estimated window of nearly 30 minutes while I was actually there and waiting.

This is the 2nd time in 2 weeks I’ve attempted to contact this Little Ceasars to place an order by phone. Each time they had the phone lines on hold, and the app is horrible where it doesn’t allow you to select a certain pizza but the omit or add other options. So now I’m literally forced to have to walk in to the Little Ceasars and wait 20 minutes before I can receive my order. If the demand is so high, why are you nit hiring a person to intercept phone orders? Ridiculous!!