Dunkin'

I gave 5 stars for the service only because the manager working today(Saturday) he is so friendly and radiates positive vibes . Otherwise it would honestly be a 2/3 for the past week . The workers seem untrained, clustered and frustrated. I come to this location and another location daily and this one compared to the one on 142 pacific just don’t line up 142nd they have usually 3 people working and all of them are friendly regardless of how busy it is. For how busy this location is there just isn’t a lot of workers. I’m not sure if it’s because a lot of people that want to come to work and just don’t work or the lack of training. (I worked in the service industry for 12 years ) before I became a nurse. Side note one girl was eating bacon out of the food container while the lobby was full and the other two girls are making coffee and sliding on a slippery floor. I watch this same girl make her own coffee burn toast and just cover it with guacamole. I wanted to say something but I thought just maybe people would care if the order was made for them would they eat it. I’m a nurse near here and so Dunkin has recently become my jam. I hope that some of the staff can take note of how the manager interacts with the customers and they can learn to be more personable. I think everyone should be allowed some grace so besides this minor complaint some of the girls on Wednesday and Thursday morning are sweet.

I love this Dunkin so much. So much so, that I’m a regular. I’ve gone to many locations in Omaha, and this is the best one. They always get my order right, they’re great at tackling a long line in the drive thru, and my drink always tastes great (never too watery, sugary, or bitter). I highly suggest this Dunkin location!

I want to update my review. This Dunkin has had a complete turn around in the last year. It is my favorite in town?! This Dunkin is right my by house and my work! It just makes sense to go here. I was getting iced lattes all summer and they were excellent. Then about 3 months ago things started to decline. The same drink never tastes the same. I’ve tried ordering it different ways to find a flavor I like, but honestly each time it taste like chemicals. I don’t really know how drinks are made. There are 3 employees that work there, that when I order I know I am going to get a wonderful iced latte.

We do donut Fridays at my house every week. This isn't the store closest to me, but it is the only one I will go to. All because of the staff running the store at 6 am. They're just incredible !! I'm always greeted with a kindness that is so rare these days. If I don't show up for any reason, they notice, worry about me and ALWAYS ask about my welfare when I return. They truly make me feel special.