Pizza Hut

I was sent the wrong pizza twice. They refuse to refund me after the second wrong pizza was delivered. Customer service wants me to come into the store even though it was a delivery item to pick up a third pizza. I let them know I have COVID which is why I chose contactless delivery and they still want me to come into the store and then customer service hung up the phone on me.

My husband was so excited to try the Beyond meat plant-based sausage, at Pizza Hut. We went vegetarian a year ago for health reasons, so it’s a fun time to explore. I put in our order online at 5:30...but we didn’t get to eat our dinner until 7:30. The online ordering system didn’t allow me to modify my gluten-free veggie lovers pizza (no cheese, add Beyond sausage, etc.), so I called what I thought was the store. I requested that they add Beyond sausage to my gluten-free pizza, but they refused, We were happy to pay the up charge, but they said it only came on large pizzas. I said to charge us for a large, but they refused that idea. What kind of business model is this?! LOL It eventually went all the way up the chain from call center, to the supervisor, to the store manager. After arguing with me for a half hour about how the call center was also unable to reach the store or adjust our order, we drove passed several Pizza Hut locations to one of two stores in the metro that offered Beyond meat and gluten free crust. When we got there, they had to remake mine (but not without burning the crust). Don’t let Pizza Hut ruin date night for you, go to Waldo Pizza. It feels better to support a local business, and actually get what you like.

I think management has changed. Definitely for the better. The staff who brought out my order was kind, friendly, and the order was perfect. Of course the food being prepared is important, but having staff who take time to be friendly and polite creates the positive experience people remember. Thank you!