Tropical Smoothie Cafe

Went in last week (two days in a row) due to the selection of low calorie salad options and smoothies. Pretty tasty, nice and fresh. Tried the jalapeño corn as a side. Real glad I did, it was delicious. It reheats well too which is always a plus. This spot is for sure apart of my weekly lunch rotation now.

Food is is underwhelming and over priced. I got the $8.50 three cheese chicken quesadilla. Taco Bell quesadillas at half the price outrank this pitiful quesadilla with almost no cheese or chicken (and that is saying something because Taco Bell is far from good quality). The accompanying smoothie was alright, but nothing special. I got the sunrise sunset. Tastes like a decent mix of purées and ice. The kids meal was a pitiful wrap for $3.99 and a small smoothie that my daughter seemed to enjoy for only $2.50 (the only highlight of this trip). The jalapeño corn and the maple sweet potatoes were alright but nothing to write home about. All in all, I do not recommend this place.

I ordered a delivery specifically through your app not a third party. I normally love this place and have not had an a purine either like this other locations. The food is not particularly cheap but it’s normally good. We ordered 3 of the same smoothies and one was either made incorrectly or I had the wrong label on the smoothie and got someone else’s. I was very kind when I called in and spoke to an employee I will not specifically name because I think they did try to do what they could at the time with the resources they had. However, I was told I’d get a call back and I didn’t. So I called the next day to follow up and spoke with the same employee and was told the same thing that the manager was out of the office he would leave a note and get a call. I don’t have much hope at this point if I hear back I am more than happy to change the review, but there was no way to contact anyone about the order issue through your app. It was a busy Friday at my job and I had to work through my lunch so was at work 7-7. I had ordered the smoothie as my lunch and they are large normally plenty. I had a wrap with it and it was my first time having that wrap and I am not a picky person but it just was really not good . Like I said the menu is not exactly cheap. I usually have it for two meals. That’s how I justify it. I work customer service, I have worked restaurants, I get mistakes happen it’s been the experience of trying to work with the app and the company to remedy the situation. I’m extremely frustrated. I had just spoke about how I thought it was a great place I normally have good food Good service no issues and my coworkers ordered as well. After that great talk up I get a really nasty smoothie it clearly wrong I have ordered it numerous times before and I’m stuck no way to fix the situation and I just accepted that hoping in good faith Sometime later in the day or the next it would be fixed. I tried to order direct rather than through a third party and was told I need to contact DoorDash. I did not order through DoorDash I ordered directly. I’m just at this point really upset. It’s clearly a different color than the others, tastes completely different, honestly if it had not been so watery I would have just dealt with it drank a different one but it did not taste right. I placed almost a $50 dollar order and at this point I’m not sure I’ll ever order again. If there are any issues how would I go about getting it fixed. If this Happened again It would be my own fault knowing how this has been handled. These are not the same thing.

Smoothies are OK, food is OK. Had an issue with the app not taking off the welcome to rewards free Smoothie. It was expiring that day, since I don't go out very much. They said they'd take my number and have the manager call about it but 2 weeks later still haven't heard anything back. Other places have better food and smoothies. Won't be returning to this location or any other one.