Coupa Cafe

We came in for breakfast and we were more than a little disappointed with the experience. My boyfriend ordered first on his own, and received his meal last after an entire family of four and my food. I got the breakfast crêpe and he got the carne mechada arepa. His single cornmeal bun had no seasoning or buttery taste to it but was more like plain cream of wheat with a 2-3 oz portion of a not so great beef stew, it could have strongly benefited from some type of salsa or something. The salad side was decent but the flavors of the dressing did not complement the entree. Mine was plain, the Gouda tastes more like a light Swiss and the over all flavor was pancake with little else shining through. Over all the food was very plain and over priced. From the photos and pricing we saw before we ordered were expecting bigger portions and bold flavors but sadly this was not the case. If you’re desperate for a little caffeine I’m sure this place works but if you’re looking for a good meal I don’t recommend it. Although even for drinks I wasn’t completely happy with my latte and the orange juice was $4.25 for a very basic store bought juice even the drinks weren’t the best. Won’t be returning.

I am a die hard coffee lover and let me tell you this is the 1st time in along time since I have been here. The barista not only followed what I asked but she went the extra mile!!!! Too bad I did not get her name. 😔 my coffee was delicious 😋 😍 she made it just right and unlike some baristas that just put it out for you to pick up she mixed it so that the vanilla was mixed in, so it wasn't too sweet and it rated like coffee I am beyond thankful. The chocolate croissants are my son's favorite we obviously share. All in all best coffee ever!!!!

Great coffee, Poor service quality I had the experience of coming around 10 times lately in this cafe to buy a coffee. Exactly 6 times the store did not have the coffee ready. Strange.. 6 times they made me wait for around 10 minutes to prepare the coffee, each and every time, while behaving just as if that was a normal situation. The reason we return is that we really like the coffee, and we live very nearby in Palo Alto. I was wondering every time and then finally I asked. Am I allowed as a customer to kindly ask if I don’t enjoy something? -It was unexpected. And repeated 6 times. So, yes, I think I do. The person working started giving me some excuses accusing the previous shift for the circumstances. To my bigger surprise, finally, he told me that I’m coming late. It was very rude, it was 10am and I came mostly between 9.30-10am. Overall, I was astounded. I did not expect excuses, maybe just an acknowledgment and better service next time. I did not want to leave a bad review "just" because of that. I came 2-3 times after and met the same person. I was treated in a very impolite manner. Very different from the customers in front of me. Is really that a way how your treat unsatisfied customers? Unfortunately, no service delivered. At the end :) your cafe in Ramona street is not far either and your stuff there is much more appreciative for the work they do.