Firehouse Subs

EDIT & UPDATE: I was reached out to the manager of the location and she was absolutely phenomenal and gracious. Went back and she remade my order and I have to say it was one of the best sandwiches I've had in awhile. Better than Subway, Jimmy John's, and PennStation. Came around 3pm, service was quick and exactly what you would imagine it should be, and she made sure our ever need was met. Will be going back again because she makes an AWESOME sandwich. Absolutely garbage service. Had 2 couples in front of us and we've been here almost half an hour and there's still someone in front of us who hasn't gotten food. The two employees have absolutely no idea what they are doing, are not trained, and if I did not have a coupon for a free sandwich I would be demanding a refund and going elsewhere. This is absolutely ridiculous.

If I could give a rating of zero stars, I would. I placed an online order for pickup and it took an additional 60 minutes after my expected pickup time for my order to be made (I only ordered two sandwiches). The two employees working were mostly just standing around and moving at a turtle’s pace. One even was wiping his nose with his gloves on and then continued making sandwiches. Yummy. I watched several other customers get up and walk out because their order was taking too long. If I could, I would have cancelled the order, but unfortunately I was stuck to wait. And wait. And wait. If you have a hour to kill, or don’t value your time, I’d highly suggest checking this place out!

I went down from 5 stars to 1. Fifty two minutes i waited for one sandwich. One. Sandwich. I left, without my refund. Two kids two and under, i wasnt waiting 52 more minutes for a refund either. Called corporate which takes alot for me. Worst experience ever. And to think it used to take five minutes but when you have two employees that literally do NOT care, its not surprising.

We had a To-Go order. Neither sandwich had what we asked and paid for on it. It took 30 minutes to make it. They used to be good, it just went downhill. Veggie sandwich with no lettuce or tomato....what da heck? I never had issues when one of the owners was there working amongst the employees. My wife got a veggy with only the sautéed items and no other veggies and I didn't get the sautéed veggies on my brisket. I explicitly mentioned them for both. If I hadn't, my wife would have gotten a plain piece of bread with cheese.....for $15.

Wow! Usually I don't have any problems and the food is usually great. But today was a different scenario. First off, the young man at the register had heavy eyelids and had a hard time comprehending that I needed four sandwiches. I ordered 2 Bbq brisket and cheddar sandwiches, both were missing the BBQ and the meat distribution was only to the middle of the sandwich. The other two sandwiches were missing key items also. The sandwich artist was wearing a sweatshirt with a Marijuana logo on the back. When we got back to work and started to eat, we found out that we were shorted their famous pickles, the receipt showed "no pickle". We called the store and asked for the manager, he said we could come back later today to get a fresh order. Sadly, our 45 minute lunch budget was spent waiting for the order to be made.