Papa Johns Pizza

We ordered a half pepperoni half sausage pizza for delivery on 11/02/2021. We don't live very far from this location. It said it would take 32 mins but ended up taking 1.5 hours! We called multiple times in between and got no clear answer on our order and got hung up on twice! We also were missing our two extra garlics that we paid for! It was delivered by a doordash driver even though we ordered directly through Papa John's and he didn't check. Lastly, our pizza was cold and cut up terribly!!! I just don't understand how someone can care so little about other people's money to do this......Heavily disappointing.

The worst ever pizza I have ever tasted from Papa Jones. I ordered 2 pizzas yesterday. There was barely any mushrooms on the pizza just cheese. The mushrooms they put are of microscopic size. Looks like they are trying all their best to save cost in pandemic times and cheating customers. Never ever buy any Pizza from this shop. Also the Pizza was burnt and hard. Looked like they used an old bread.

The same great piping hot freshness without the toppings. I am sorry but regular toppings means we should at least be able to SEE the toppings and tell what type of pizza we ordered. I didn't appreciate the lack of toppings for the price, when Dominos offers more toppings for less. This is unacceptable and I wouldn't recommend this location. See if you can play a rousing game of Where's the toppings and What's that pizza with the photos provided.

We have ordered Papa John's pizza for years (a favorite of our kids), with few issues. We moved locally last year, and our new home is apparently about a block outside of the Parker and Midway location's delivery area (our previous delivery store). We updated our address after moving but the app still sends our orders to the old store (we can't control this). Three separate times now our orders have been made, driven out and then returned to the store, WITHOUT A CALL TO US. It's only after the app suddenly tells us there's a "delay" and we look up the order that we realize what the app did and call. We are then told by a very unprofessional "manager" that the order was brought back to the store. The manager doesn't offer any explanation, nor any solution, and can't explain why nobody called us at any point during the order and delivery process. Other store managers have explained that we should have received a call as soon as the order was placed, explaining that the app/system sent it to the wrong address and offering to transfer to the correct store. Embarrassing lack of professionalism or customer service. Since the app is apparently defective, we have deleted it and will call-in to the correct location next time.

I ordered a normal pizza for delivery, opted in for the text & email notifications, and I never received a call, text, or email despite the order status being changed to delivered. When I called the store numerous times, the phone was never answered. The next day, they offered to redo my order but I had to come to the store to pick it up myself. Why did I pay the delivery fee and driver tip for a pizza a full day late and have to go and get it myself? Very poor management and decision-making skills at this location.

Received one of the saddest looking pizzas I've ever ordered from here September 2, after I had to wait 80 min to get the thing. Plus had to use my own pizza cutter to cut fully into the pizza, perhaps due to a dull blade they used? Oh and if you want for them to make it right, gotta call within 30 min of order and not have eaten more than two slices... Ok sure, I'll just wait another 80 min for a pizza. Really disappointed.