Baskin-robbins

I wanted ice cream so I order through door dash. Two scoops of icing on the cake. Well I get my order and it is not anywhere near icing on the cake. It looked like green sherbert or something to that effect. Now again I ordered through door dash so I’m thinking maybe the driver gave me the wrong order or picked up the wrong order so I place a second order with a different driver. I’ll be damned if this store didn’t send me the same green sherbert ice cream AGAIN when I ordered icing on the cake. They messed up my order not once but TWICE. Never again ordering from this location.

We placed an order (and paid in advance) for a customized cake over one week in advance, and when we came to pick it up, we were told that someone else who conveniently “looks just like me” had came and picked it up two days earlier. They admitted that they had not asked the customer for any proof that it was their cake - not even an order number or receipt. In a situation like this, one would believe that a full refund on the cake should be made right? Nope. We wasted 30 minutes of our time arguing and trying to “figure out” what happened to our cake because the employees wouldn’t admit that it was their fault and help resolve the issue. We gave up and had to settle for a different cake that was already pre-made because it was for a bday that same day. This cake was around $20 more expensive, but it was the only cake in the same flavor that we had ordered. We paid the difference between the cakes. The lady had even “graciously” gave us a $5 discount, and we would’ve been grateful had the situation not been entirely their fault. It seems like I don’t even need to say much else as the other reviews thoroughly cover the lack of proper communication and customer service at this Baskin Robbins. Oh also, we brought this issue up with the corporation itself, which was a huge mistake. All they did was waste our time - they spent weeks of arguing with us, just to say that they would not refund us our original cake. We came to a conclusion: Baskin Robbins must either not care at all about their company image or they must be going broke if they refuse to refund a $25 cake.