Dickey's Barbecue Pit

Customer service was lacking very much here. On top of that my fiancé was eating his Saturday special brisket sandwich when he bit into plastic wrapping. Employee speaking Spanish about me (I'm white but also speak spanish) in front of me. But why does my food have plastic wrap inside it? I'd call and complain but why order more plastic wrap smdh this was my first and last time at this location.

I've eaten at Dickeys numerous time over the years and have enjoyed the food and the service. This time I was highly UN-impressed. The quality was very off and the attention to detail was lacking. For example the napkin containers were empty on two separate tables. I understand that Covid made it difficult to find help. I did enjoy the creamed spinach side, I did not enjoy the salad side. It consisted of lettuce crammed into a small paper cup.

I would give no stars if I could. I paid to cater a party for 30 people for a surprise birthday party for my husband. I had pick up time for 3:20-3:30 pm for brisket. I got pulled pork. My party was started at 4pm. There was no time to make up the difference. And when I called to day the owner said since the pulled pork was ate they are not going to do anything about it. All I wanted was the difference of the cheaper meat returned to me. The brisket is clearly more money and they refused to give me any type of compensation.

We've eaten at this place a handful of times over the past several years, but haven't been back since last year. Normally, it has been pretty good - lean, flavorful, and worth the cost. Granted, not true southern BBQ, and certainly not in the category of BJ's or Brothers, but acceptable. Today, we ordered the BBQ pork with slaw and mashed potatoes. The BBQ was the worst I've probably ever had in my 50 years of eating BBQ. Fatty, full of gristle, and the flavor was so gross I actually gagged. We all threw ours in the trash. The sides were OK, but nothing I would pay money for. What a huge waste of 60$$! It's obvious the franchise is buying low end quality pork to stay in business. This food is borderline dangerous imo. We didn't even share it with the pets it was really that awful. So sad.

Food has definitely been better I did a pick up order and I'm right down the street..food was cold I ordered the 2 meat plate the best thing about my food was the mac & cheese the cornbread muffin was cold and hard and you pay extra for the muffin and then I payed for this Chilli brisket chip thing it didn't show up on the receipt so had get a copy of my receipt to show proof Totally disappointed with the service and food I hope the manager or the owner sees this will not be going back ever...and the store looked a mess..the BBQ Sauce station was a mess sauce everywhere And on the menu to order drinks and said they had Coke zero they don't even carry Coke zero

First-time at the is national chain. I must say that I was quite open to see what the total experience would be. I would offer my opinion based on the protocols and social distancing measures taken during and after the COVID-19 pandemic. Service: It seems there was only one person on the register, waiting on customers as well as cleaning the tables before and after service. My table was unclean and hadn't been serviced since the prior customer. I had to ask the waitress (one of the many hats she wore). She seemed slightly frustrated and visibly upset of her many duties. Ambiance: There was NO soap in the ba bathrooms or any bottles of hand sanitizers placed on any tables or anywhere else. None of the employees were wearing masks. The tables were separated to keep patrons apart. Food: Mediocre at best. It tasted sub-par and the food meats were dry and bland. Mac and Cheese was somewhat edible and acceptable. Ribs, brisket and pulled pork were not distinctive and flavorful to any degree to my palate. The Polish kielbasa was better than any of its other protein brethren assembled on my plate.