Wendy's

Cristina, working the drive thru window, was not only rude, she got our order wrong forgetting an extra order of fries. No apology, no thank you, no nothing. No napkins, no ketchup, no baked potato, no veterans discount and no senior discount. Her attitude was so bad that I had to compose myself because my wife does not approve of me getting angry (even when it is justified like tonight). We are polite and courteous and I would expect the same in return especially from a business that is public relation oriented. If someone is this rude, they shouldn't be at the window. Put her asz in back scrubbing the deep fryer. When we got home, we looked at our fries (see pic). They are medium, but holding the amount of a small. (NO, there was only ONE fry in the bag, they didn't fall out). They were cold and had mostly small pieces in them. This location used to be just awful. It was remodeled and we gave it a try and it had really turned around. We went there often and it stayed good. Nowadays, they NEVER have baked potatoes, and twice we went there at night during business hours, and they had turned of the sign on the street, the dining room and the drive thru menu. Making themselves looked closed so people will drive in and leave. I drove up and asked them to turn on the menu and ordered food. They apologized about the menu and said they forgot to turn it on. When I left, the menu was off again. Who is running this place at night!?!?!? With this kind "service" and quality, I won't give them another chance.

Christina at the drive thru messed up my order. When I went back she didn’t even offer an apology. This is the second time they’ve messed up my order in the exact same way. Apparently ordering a double instead a single is too difficult for the people working at Wendy’s to understand. And clearly they’re not trained to offer an apology or any decent customer service.

RENO NEVADA Purchased 2 Dave's Singles with special buy 1 and get 2nd for $1. I was charged full price. I asked at drive thru and was told the sign only applied to online orders. Checked sign and spoke with manager. She said I was right but since she was unaware of that current promotion she did not know how to honor it. When I asked if she would give me a refund or figure out some way to resolve it she said she was not able to refund me and she was not able to do anything for me and that I would have to wait to speak to her manager who was not on property. This is totally unacceptable and very unprofessional.