Pizza Hut

I ordered online 45min to an hour early. It was for curbside pick up. I waited 27 min after texting twice that I was outside. I finally just went in to get it. I ordered extra pepperoni and definitely did Not get that plus there was very little sauce on the pizza. It tasted dry. Wing order was for 6, I got 5. I was Not at all happy with this transaction.

More communication is needed. I had checked the status of the pizza and it was still "being made" I waited a very long time for it. It got to the point that I just went and picked up the pizza even though it was supposed to have been delivered. I was expecting to have to wait. Once I arrived at the store there was a hand written note on the the door that said "no more walk in orders" at 745 at night on a Friday night. I walked in and was never greeted there was only one customer there who seems to have been there a while. I asked if my pizza was ready which i was expecting a "no" since I just checked the status again and it was still being made but low and behold my pizza was pulled out of an oven. I instantly thought to myself "great how long has this been in that oven". I thanked the lady that helped me and proceeded out the door, with what i knew would be a dismal pizza at best. I only live maybe 5 mins from the Pizza Hut and get home. Take a bite and you guessed it, it tasted like a pizza that had been sitting in an oven for quite sometime. Something is wrong with this picture to me and needs to be looked at. Friday pizza place closing at 8pm... never once received a call about my order when the place closed in 15 minutes, what would have happened if I waited just a little bit longer, would I still be waiting in a pizza this morning? My order clearly sat in an oven for some time by the taste of it. I am not one to complain normally but I have had problems with this place the last few times I have ordered, and finally have had enough. If it's short staffing pay people more instead of lining your pockets, contract out with Uber eats, doordash something. Figure it out. Because this store sucks for lack of a better term and needs fixed. It's in a great location and I know is struggling but an ownership change needs to happen.

I watched my name come up ready .. saw the pizza that looked like mine in the heat cabinet.. the cashier looked at it 3 times and never gave it to me.. my name disappeared off the list. And it was still sitting there in the cabinet. So I stood there for 10 minutes looking at my pizza. The awareness level was a little low that day I am very upset.

My first time getting pizza at this location. We had been closer to the location in Roanoke that closed sometime ago on Brandon Ave. We tried this location tonight and we were very happy with our experience. I used the curbside pickup and it was easy to do and went great. When I got home the pizza has hot, looked great and tasted great. The guy that brought the pizza out to us for curbside pickup was very courteous and polite. We will be back!

I had a Christmas Eve party and I had ordered $50 worth of pizza and cinnamon buns to be delivered by DoorDash. I had ordered them early in the afternoon to make sure that I got them by six. At 6 o’clock the DoorDash driver calls me and said that they do not have my order ready or even started and that the manager was screaming at all the employees. When I called customer service the girl told me there wasn’t anything she could do she was a call line somewhere else. If your hungry or planning a party I wouldn’t order from here

The app needs to be updated if they are going to close hour early. I was able to do the app order and sent email that the order would be ready by 9:55pm. I drove all the way there and lights were off. Some one saw me and told me they closed early at 9pm. They said someone was supposed to call me. I never received a phone call cancellation. Pizza Hut should make it easy for any franchise to control the app hours and food availability. I know these are tough times. That is only pizza hut that stays open past 8pm and I drove 30 minutes to get there.

I had a great experience at this location today. I called in the order, the employee was very helpful and seemed to be happy to help. Understanding the current labor situation I was so pleased to get great customer service. The employee at the counter was attending to customers quickly. The employee was hustling.............something so many don't do anymore! The pizza was ready when I arrived and it was terrific. Thanks for a great experience!!