Fuddruckers

I hadn't been to a Fudruckers in 30 years. I wasn't expecting much but I had to get some cheese sauce because that's what I remembered from my childhood. I was pleasantly surprised. The burger was good with a flavorful char, the fries were tasty and the cheese sauce was everything I remembered. Employees were really helpful and nice. It was a great experience.

We've always had a great experience! Customer service was very friendly and professional. I've ordered the Bacon Swiss burger combo and the Bourbon burger combo medium well. Both were cooked to perfection. My son loves the American Kobe burger combo medium well. The condiments are all fresh. Great selection for sodas and the shakes are fantastic! Highly recommend and can't wait until our next visit to try a new burger.

So my co-worker and I ate here for our lunch break on 11/18/2019. We showed up right at 12:15 and were met with a line of people waiting to speak with the 1 cashier. The wait to have our order taken was not long and the cashier was sweet and friendly. The issue at hand here is that it took well over 45 minutes for our order to arrive, was incorrect and cold. Giving us maybe 5-10 minutes to eat the meal before we had to scramble and rush back to the office. The Elk burger I ordered was over cooked, the bun was cold and I did not receive the Onions rings I was charged for. If I had not been in such a rush I would have spoken with management about a refund or any other form of compensation because what I received was not worth the $20 I paid. I ordered the Elk burger with bacon, cooked medium, as a combo with Onion rings. What I received was what I assume was the Elk burger, but cooked well done, the meat was still juicy but whoa-fully under seasoned. I received fries that were hot but not crispy. The only part of the meal that was correct was my soda, which is self serve. All in all: Very disappointed as this used to the be best burger in town. If this behavior persists, they will be unable to make that claim ever again.