Mcdonald's

Worst customer service, the night manager Eric is horrible and should be written up. Drove 15 min to the store for a grubhub order. Got to the drive thru at 1030 because the store inside was closed. Didn't get up to the order screen untill 11:08. 8 mins after they closed. Let Eric know I was here for a grubhub order and had been waiting in line for over 30 min. He told me he canceled the order and they are closed now he didn't care how long I waited he was closed. . So now I just wasted my own money and gas and I won't be paid for the order.

Used curbside for my order placed via the app. The restaurant was not particularly busy. After a longer than expected wait of close to 15 minutes my order was delivered to my car abruptly by someone who appeared to be management(dress shirt and tie). The order was quickly handed to me without any confirmation about who I was or what was in the order. I immediately noticed an extra coffee and tried to inquire. But did not have a chance before he walked off. I had an extra coffee and a apple fritter I did not order. There was also no ketchup or salt for my fries so I had to go through the drive through to get the salt and ketchup. But before I could backup, the same guy came up to my window again, handed me a sack and walked off. Wt...? It contained 2 cheeseburgers that were not mine. Luckily the guy in the car next to me thought that maybe it was his order so he approached me and I was able to give him his food. The whole thing was very unprofessional. I find myself wondering when the fast food restaurants are going to try to achieve the standards that they had pre-covid. I think the people of the U.S. have been very patient and forgiving during this Covid even. But it is time for all businesses to get back to, at least, the professional service levels we enjoyed before the Covid disaster. Let's step it up, Pros.

I honestly, don't get it! I often order thru uber eats. And most of the time I'm always missing an item. This is really bad. Customer service is poor. I kept telling myself not to order from this location thru uber eats. However, my kids loves the foods. This isn't the first time this ever happened its been like this most often when I order. When I'm missing an item and make a phone call to settle it they usually will say its in the bags , we've double check already. And I would say the uber driver wouldn't take any of item since the bags are not ripped open. And when I try to address the issue with them nicely whoever on that line would give me an harsh tone, like how rude? I hope for future reference they don't this . I do not care whether ya'll having a rush hour with orders or whatever.. Please make sure the orders are always good to go before handling it away.It's really disappointing.