Mcdonald's

I've been to McDonald's all over California in 40 plus years. Something is terribly wrong here. The drive thru order taker was some young kid "with an attitude" trying to make everything as "difficult as possible". The I go to the pick up window and They give me a cup of "hot milk" instead of my hot latte that I ordered, and when I told them about it the next day they pretended they didn't even hear me, and then When they gave me my new order, the strawberry smoothie I ordered was a cup "full of whip cream only" no strawberry at all. They pretended nothing was wrong with it but made me another one at my insistence and it ended being the same thing. A cup full of whip cream. Still no response. Still insisting it was a strawberry smoothie. PI got my money back from them and the girl at the window said; "If you don't like it don't come back here no more" Huh? A surreal experience. Hard to believe that it actually happened, and the manager stood there and didn't say a word. Didn't try to help me or resolve the issue or give me my money back for the latte that I paid for and never got. Their attitude was they were doing me a favor by ripping me off and offending me. "Don't come back here no more". This is real. Every word of it. No exaggeration.

I was reading the first review that is posted and that is why i will do mine. Months ago if not a year or so i came to this Mcdonalds with My Bestie we payed for a Medium Latte they messed up on my Latte. We waited for my right drink and they gave me a small latte. I wonder if this workers who are very disrespectful would like to be served this way and would serve their family Mother and Father this way im sure they wouldnt like it either. Im pretty sure they even give free food or bigger sizes to their family members. The workers know what the protocols and trainings are in the Mcdonalds field im surprised they dont get put in their place by the undercover customers who work for Mcdonalds. I recommended every Mcdonalds in Santa Barbara except for this Mesa location and the Goleta Fairview location. If you guys go to any other Mcdonalds in Santa Barbara you will see the difference on how there is Mcdonalds Employees who Respect and Take their job seriously. I was also born in Santa Barbara and Bad Service is not tolerated in this county either. We expect workers to give Great Customer service as i did when i worked in retail. If it wasnt for customers this Mcdonalds wouldnt be here We customers do our job by paying for our meal not one penny less we dont mess up on our payment so why is it that this workers treat us bad and dont give us what we order. Makes no sense what so ever. If workers do not appreciate customers then they should quit their Jobs ASAP especially if they are not Greatful for customers. I know people who work in out of town Mcdonalds so theres alot of things that i know workers do and how strict some Mcdonalds staff can be. I dont understand why this workers keep doing whatever they want and not doing their job as they are supposed to and are getting payed for their work. I am pretty sure they wouldnt agree with their checks being short. I am sure they would complain also.

Came in to grab some food for a friend of mine who was waiting in the car I got out waited inside the restaurant and I was proceeded to be told that they were too busy to help and take care of me as I walked in as I said into the restaurant and I was told no that I had to use some kind of ordering method on the side there with the screens which were very dirty or go back to my car and go to the drive thru that was no right .So one of the guys there who I think is a manager and I'll find out who but that was very rude to turn somebody away who has walked into the restaurant and you turn them away to take care of people in the drive-thu when you have 3 employees outside standing around not doing anything very very disappointed we'll never visit that McDonald's again! Very disappointed I'm born and raised here in Santa Barbara and my 1st job was at McDonald's they dropped the ball up at this one!!!!! Also there were two female workers there who were very rude!!!!!!