Teriyaki Madness

I love their weekly specials, great deal and between my fiance and myself, one is enough to share for dinner. I always ask for extra spicy and Lee never disappoints on the spice level. Added siracha on one of the two scoops of the rice because why not make it even more spicy?🙈 Pictures: Menu and Kung Pao Chicken

Extremely dissatisfied with my experience here the order taker at the front desk was not writing down orders instead she was typing them in to an very ancient pos system. Because of this there were multiple things wrong with the order. I specifically asked for the chicken and broccoli combo sub the white rice for yaki soba she said OK. when I get the order there's a full side of yaki soba as an entree and then she has a normal chicken and broccoli combo with rice. The smoothie ordered came with boba which she did charge me for and I asked specifically for a smoothie without boba. The Bobawas very undercooked and extremely hard by the way this order was $58. I was extremely surprised how high the prices were for simple teriyaki combos granted she granted she did charge me for another entry which I did not order which was an entry of yaki Silva she also charged me for boba. When I asked her for an itemized receipt she was very reluctant and refused to give me my receipt. Because I wasn't gonna spend the rest of my night arguing with a senior, I if she would be so kind to remake the smoothie and she said no when she did that I asked for a complete and total refund she said the items were already prepared so there's no refunds I told her that I will not be returning and then I will write a thorough review she didn't seem to care much customer service is completely lacking. When we opened the items at home we noticed that the rice was completely overcooked very gummy which is the 1st time I've ever experienced this at any Asian restaurant unless it was porridge and that's a completely different consistency. There were 5 pieces of chicken in the chicken and broccoli and my husband said the beef teriyaki combo didn't come with any sauce how can we order teriyaki and they do not give you any sauce at all there was no sauce packets there was n sauce there was no sauce at all on the food. I will never again spend another red cent in this place especially because of the customer service experience.